Rights statement: The final, definitive version of this article has been published in the Journal, Journal of Information Technology, 34 (4), 2019, © SAGE Publications Ltd, 2019 by SAGE Publications Ltd at the Journal of Information Technology page: https://journals.sagepub.com/home/JIN on SAGE Journals Online: http://journals.sagepub.com/
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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - The negotiated order and electronic patient records
T2 - a sociomaterial perspective
AU - Introna, Lucas
AU - Hayes, Niall
AU - Al-Hejin, Zaina
N1 - The final, definitive version of this article has been published in the Journal, Journal of Information Technology, 34 (4), 2019, © SAGE Publications Ltd, 2019 by SAGE Publications Ltd at the Journal of Information Technology page: https://journals.sagepub.com/home/JIN on SAGE Journals Online: http://journals.sagepub.com/
PY - 2019/12/1
Y1 - 2019/12/1
N2 - In this article, we consider how the notion of the negotiated order can be reinterpreted by drawing on ideas from sociomateriality. We argue that the negotiated order is an ongoing accomplishment in which a heterogeneous set of situated sociomaterial practices (or actors) are implicated. To do this, we draw upon an in-depth study of the use of a computerised physician order entry system in a hospital in Saudi Arabia. We explore how a computerised physician order entry system, as a new sociomaterial actor, performatively repositions the actors involved and hence offers the conditions of possibility for medical work practices to be renegotiated. We show that it is often contingent, mundane, situated sociomaterial practices that enact the conditions under which the negotiated order becomes re-established in terms of division of labour, legitimacy, collaboration, and social capital. We argue that as the social and material are co-constitutive, or intra-actional, it makes more sense to talk about the negotiated intra-actional order rather than the negotiated order. Importantly, such a change in conceptual vocabulary reveals the empirical and ontological issues at stake; essential for a more nuanced understanding of change/becoming.
AB - In this article, we consider how the notion of the negotiated order can be reinterpreted by drawing on ideas from sociomateriality. We argue that the negotiated order is an ongoing accomplishment in which a heterogeneous set of situated sociomaterial practices (or actors) are implicated. To do this, we draw upon an in-depth study of the use of a computerised physician order entry system in a hospital in Saudi Arabia. We explore how a computerised physician order entry system, as a new sociomaterial actor, performatively repositions the actors involved and hence offers the conditions of possibility for medical work practices to be renegotiated. We show that it is often contingent, mundane, situated sociomaterial practices that enact the conditions under which the negotiated order becomes re-established in terms of division of labour, legitimacy, collaboration, and social capital. We argue that as the social and material are co-constitutive, or intra-actional, it makes more sense to talk about the negotiated intra-actional order rather than the negotiated order. Importantly, such a change in conceptual vocabulary reveals the empirical and ontological issues at stake; essential for a more nuanced understanding of change/becoming.
KW - Negotiated order
KW - sociomateriality
KW - social capital
KW - electronic patient records
KW - computerised physician order entry system
KW - sociomaterial capital
U2 - 10.1177/0268396219870548
DO - 10.1177/0268396219870548
M3 - Journal article
VL - 34
SP - 333
EP - 349
JO - Journal of Information Technology
JF - Journal of Information Technology
SN - 0268-3962
IS - 4
ER -