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The online community knowledge flows: distance and direction

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The online community knowledge flows: distance and direction. / Mozaffar, Hajar; Panteli, Niki.
In: European Journal of Information Systems, Vol. 31, No. 2, 2, 30.09.2023, p. 227-240.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Mozaffar, H & Panteli, N 2023, 'The online community knowledge flows: distance and direction', European Journal of Information Systems, vol. 31, no. 2, 2, pp. 227-240. https://doi.org/10.1080/0960085X.2020.1866442

APA

Mozaffar, H., & Panteli, N. (2023). The online community knowledge flows: distance and direction. European Journal of Information Systems, 31(2), 227-240. Article 2. https://doi.org/10.1080/0960085X.2020.1866442

Vancouver

Mozaffar H, Panteli N. The online community knowledge flows: distance and direction. European Journal of Information Systems. 2023 Sept 30;31(2):227-240. 2. Epub 2021 Jan 17. doi: 10.1080/0960085X.2020.1866442

Author

Mozaffar, Hajar ; Panteli, Niki. / The online community knowledge flows : distance and direction. In: European Journal of Information Systems. 2023 ; Vol. 31, No. 2. pp. 227-240.

Bibtex

@article{b084504d907c499187c6b88a6024b0df,
title = "The online community knowledge flows: distance and direction",
abstract = "Whilst the role of online communities (OCs) in knowledge exchange and generation has been widely discussed, limited research exists on the distance and direction of OC knowledge flows. In this paper, we examine this issue by taking the case of an industry-founded OC that rendered around the use of a specific Enterprise Resource Planning (ERP) module used by public sector organisations. Through a grounded analysis approach, we extend literature on OCs by identifying user-generated practices that enable knowledge flows in the online space as well as by examining the travels of these knowledge flows, taking particular account of the distance they cover and the direction they take. Findings point to within, outwards and inwards travels of OC-related knowledge flows showing a widely spread OC knowledge impact. The theoretical and practical implications of the study are discussed.",
keywords = "direction, distance, ERP public sector, industry-founded OC, knowledge flows, Michael Myers, Online community, practices, vendor",
author = "Hajar Mozaffar and Niki Panteli",
year = "2023",
month = sep,
day = "30",
doi = "10.1080/0960085X.2020.1866442",
language = "English",
volume = "31",
pages = "227--240",
journal = "European Journal of Information Systems",
issn = "0960-085X",
publisher = "Palgrave Macmillan Ltd.",
number = "2",

}

RIS

TY - JOUR

T1 - The online community knowledge flows

T2 - distance and direction

AU - Mozaffar, Hajar

AU - Panteli, Niki

PY - 2023/9/30

Y1 - 2023/9/30

N2 - Whilst the role of online communities (OCs) in knowledge exchange and generation has been widely discussed, limited research exists on the distance and direction of OC knowledge flows. In this paper, we examine this issue by taking the case of an industry-founded OC that rendered around the use of a specific Enterprise Resource Planning (ERP) module used by public sector organisations. Through a grounded analysis approach, we extend literature on OCs by identifying user-generated practices that enable knowledge flows in the online space as well as by examining the travels of these knowledge flows, taking particular account of the distance they cover and the direction they take. Findings point to within, outwards and inwards travels of OC-related knowledge flows showing a widely spread OC knowledge impact. The theoretical and practical implications of the study are discussed.

AB - Whilst the role of online communities (OCs) in knowledge exchange and generation has been widely discussed, limited research exists on the distance and direction of OC knowledge flows. In this paper, we examine this issue by taking the case of an industry-founded OC that rendered around the use of a specific Enterprise Resource Planning (ERP) module used by public sector organisations. Through a grounded analysis approach, we extend literature on OCs by identifying user-generated practices that enable knowledge flows in the online space as well as by examining the travels of these knowledge flows, taking particular account of the distance they cover and the direction they take. Findings point to within, outwards and inwards travels of OC-related knowledge flows showing a widely spread OC knowledge impact. The theoretical and practical implications of the study are discussed.

KW - direction

KW - distance

KW - ERP public sector

KW - industry-founded OC

KW - knowledge flows

KW - Michael Myers

KW - Online community

KW - practices

KW - vendor

U2 - 10.1080/0960085X.2020.1866442

DO - 10.1080/0960085X.2020.1866442

M3 - Journal article

AN - SCOPUS:85100003199

VL - 31

SP - 227

EP - 240

JO - European Journal of Information Systems

JF - European Journal of Information Systems

SN - 0960-085X

IS - 2

M1 - 2

ER -