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The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback

Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

Published

Standard

The patient is always right : A corpus-based analysis of the term ‘customer service’ in online patient feedback. / Evans, Craig.

2018. Paper presented at The 4th Corpora and Discourse International Conference, Lancaster, United Kingdom.

Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

Harvard

Evans, C 2018, 'The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback', Paper presented at The 4th Corpora and Discourse International Conference, Lancaster, United Kingdom, 22/06/18 - 24/06/18.

APA

Evans, C. (2018). The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback. Paper presented at The 4th Corpora and Discourse International Conference, Lancaster, United Kingdom.

Vancouver

Evans C. The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback. 2018. Paper presented at The 4th Corpora and Discourse International Conference, Lancaster, United Kingdom.

Author

Evans, Craig. / The patient is always right : A corpus-based analysis of the term ‘customer service’ in online patient feedback. Paper presented at The 4th Corpora and Discourse International Conference, Lancaster, United Kingdom.

Bibtex

@conference{3283b919fc84469f80d5ff6a224fe97d,
title = "The patient is always right: A corpus-based analysis of the term {\textquoteleft}customer service{\textquoteright} in online patient feedback",
keywords = "discourse, marketisation, patient feedback, healthcare, online communication",
author = "Craig Evans",
year = "2018",
language = "English",
note = "The 4th Corpora and Discourse International Conference, CAD 2018 ; Conference date: 22-06-2018 Through 24-06-2018",
url = "http://ucrel.lancs.ac.uk/cad2018/programme.php",

}

RIS

TY - CONF

T1 - The patient is always right

T2 - The 4th Corpora and Discourse International Conference

AU - Evans, Craig

N1 - Conference code: 4

PY - 2018

Y1 - 2018

KW - discourse

KW - marketisation

KW - patient feedback

KW - healthcare

KW - online communication

M3 - Conference paper

Y2 - 22 June 2018 through 24 June 2018

ER -