Final published version
Licence: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - The relationship between leader support, staff influence over decision making, work pressure and patient satisfaction
T2 - A cross-sectional analysis of NHS datasets in England
AU - West, T.H.R.
AU - Daher, P.
AU - Dawson, J.F.
AU - Lyubovnikova, J.
AU - Buttigieg, S.C.
AU - West, M.A.
PY - 2022/2/28
Y1 - 2022/2/28
N2 - Objective To explore the relationships between leader support, staff influence over decisions, work pressure and patient satisfaction. Design A cross-sectional study of large National Health Service (NHS) datasets in England in 2010. Setting and participants 158 NHS acute hospital trusts in England (n=63 156) from all staff groups. Primary and secondary outcome measures Survey data measuring leader support, staff influence over decision making, staff work pressure and objective outcome data measuring patient satisfaction. Results Multilevel serial mediation analysis showed a significantly positive association between leader support and staff influence over decisions (B=0.74, SE=0.07, p
AB - Objective To explore the relationships between leader support, staff influence over decisions, work pressure and patient satisfaction. Design A cross-sectional study of large National Health Service (NHS) datasets in England in 2010. Setting and participants 158 NHS acute hospital trusts in England (n=63 156) from all staff groups. Primary and secondary outcome measures Survey data measuring leader support, staff influence over decision making, staff work pressure and objective outcome data measuring patient satisfaction. Results Multilevel serial mediation analysis showed a significantly positive association between leader support and staff influence over decisions (B=0.74, SE=0.07, p
KW - health services administration & management
KW - organisational development
KW - quality in health care
KW - adult
KW - article
KW - controlled study
KW - cross-sectional study
KW - decision making
KW - England
KW - female
KW - human
KW - leadership
KW - major clinical study
KW - male
KW - mediation analysis
KW - national health service
KW - organizational development
KW - patient satisfaction
KW - staff
KW - wellbeing
KW - work environment
KW - workforce
U2 - 10.1136/bmjopen-2021-052778
DO - 10.1136/bmjopen-2021-052778
M3 - Journal article
VL - 12
JO - BMJ Open
JF - BMJ Open
SN - 2044-6055
IS - 2
M1 - e052778
ER -