Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - The Social Organisation of Communication in the Home of the Twenty-first Century
T2 - An Analysis of the Future of Paper-mail and Implications for the Design of Electronic Alternatives
AU - Harper, R.
AU - Evergeti, V.
AU - Hamill, L.
AU - Shatwell, B.
PY - 2003/4/1
Y1 - 2003/4/1
N2 - This paper reports ongoing investigations into the use and role of paper-mail communications in domestic environments. It utilises ethnographically informed data to analyse how paper-mail supports various social roles within the home, particularly a division of labour whereby women tend to be largely responsible for what may be called "managing the home". Implications for the future of paper-mail are considered, as well as suggestions made about how email tools may be designed to reflect the patterns of social organisation within the home.
AB - This paper reports ongoing investigations into the use and role of paper-mail communications in domestic environments. It utilises ethnographically informed data to analyse how paper-mail supports various social roles within the home, particularly a division of labour whereby women tend to be largely responsible for what may be called "managing the home". Implications for the future of paper-mail are considered, as well as suggestions made about how email tools may be designed to reflect the patterns of social organisation within the home.
KW - Affordances
KW - Design
KW - Ethnography
KW - Mail substitution
KW - Paper mail
KW - Qualitative research
U2 - 10.1007/s10111-002-0112-9
DO - 10.1007/s10111-002-0112-9
M3 - Journal article
VL - 5
SP - 15
EP - 22
JO - Cognition, Technology and Work
JF - Cognition, Technology and Work
SN - 1435-5558
IS - 1
ER -