The value of extended framework of TAM in the electronic government services

Chartered Institute of Logistics and Transport in the UK

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

The value of extended framework of TAM in the electronic government services. / Cegarro-Navarro, J.G.; Martinez-Caro, Eva; Moreno-Cegarra, Jose-Luis et al.
In: Electronic Journal of Knowledge Management, Vol. 12, No. 1, 01.01.2014, p. 14-24.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Cegarro-Navarro, JG, Martinez-Caro, E, Moreno-Cegarra, J-L & Eldridge, S 2014, 'The value of extended framework of TAM in the electronic government services', Electronic Journal of Knowledge Management, vol. 12, no. 1, pp. 14-24. <http://www.ejkm.com/volume12/issue1/p14>

APA

Cegarro-Navarro, J. G., Martinez-Caro, E., Moreno-Cegarra, J-L., & Eldridge, S. (2014). The value of extended framework of TAM in the electronic government services. Electronic Journal of Knowledge Management, 12(1), 14-24. http://www.ejkm.com/volume12/issue1/p14

Vancouver

Cegarro-Navarro JG, Martinez-Caro E, Moreno-Cegarra J-L, Eldridge S. The value of extended framework of TAM in the electronic government services. Electronic Journal of Knowledge Management. 2014 Jan 1;12(1):14-24.

Author

Cegarro-Navarro, J.G. ; Martinez-Caro, Eva ; Moreno-Cegarra, Jose-Luis et al. / The value of extended framework of TAM in the electronic government services. In: Electronic Journal of Knowledge Management. 2014 ; Vol. 12, No. 1. pp. 14-24.

Bibtex

@article{1efe98c3ec8142458ede00b46e417a12,

title = "The value of extended framework of TAM in the electronic government services",

abstract = "Spanish City Halls are making a great effort to develop citizen-targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens{\textquoteright} engagement is essential for the adoption of e-Government services. In this research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e-Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a structuring equation model is developed and tested to confirm the explanatory power of attitude towards a technology on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users{\textquoteright} citizen engagement. This study also reveals a general support for attitude towards a technology as a determinant of citizen engagement in e-Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens{\textquoteright} engagement intent.",

author = "J.G. Cegarro-Navarro and Eva Martinez-Caro and Jose-Luis Moreno-Cegarra and Stephen Eldridge",

year = "2014",

month = jan,

day = "1",

language = "English",

volume = "12",

pages = "14--24",

journal = "Electronic Journal of Knowledge Management",

issn = "1479-4411",

publisher = "Academic Conferences and Publishing International",

number = "1",

}

RIS

TY - JOUR

T1 - The value of extended framework of TAM in the electronic government services

AU - Cegarro-Navarro, J.G.

AU - Martinez-Caro, Eva

AU - Moreno-Cegarra, Jose-Luis

AU - Eldridge, Stephen

PY - 2014/1/1

Y1 - 2014/1/1

N2 - Spanish City Halls are making a great effort to develop citizen-targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens’ engagement is essential for the adoption of e-Government services. In this research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e-Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a structuring equation model is developed and tested to confirm the explanatory power of attitude towards a technology on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users’ citizen engagement. This study also reveals a general support for attitude towards a technology as a determinant of citizen engagement in e-Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens’ engagement intent.

AB - Spanish City Halls are making a great effort to develop citizen-targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens’ engagement is essential for the adoption of e-Government services. In this research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e-Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a structuring equation model is developed and tested to confirm the explanatory power of attitude towards a technology on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users’ citizen engagement. This study also reveals a general support for attitude towards a technology as a determinant of citizen engagement in e-Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens’ engagement intent.

M3 - Journal article

VL - 12

SP - 14

EP - 24

JO - Electronic Journal of Knowledge Management

JF - Electronic Journal of Knowledge Management

SN - 1479-4411

IS - 1

ER -

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