In a study that provided unique insights into the challenges associated with developing location-based applications, the Lancaster Guide project used members of the general public to test a network-centric electronic tourist guide. We discuss two main topics. The first is our choice of positioning technology - beacons that broadcast using an IEEE 802.11 wireless network combined with user input. The second topic concerns techniques for generating custom tours for electronic city-guide systems. Guide generates these custom tours by taking into account multiple contextual triggers and user preferences. In practice, producing good tours and, indeed, assessing the quality of a tour are difficult tasks. While our analysis of techniques for producing custom tours is somewhat specific to the city-guide domain we believe that the majority of our work is relevant to location-based systems in general