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We’re Not Deviant, You Are! How Consumption Communities Neutralise Accusations of Deviance

Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

Unpublished
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Publication date2/07/2024
<mark>Original language</mark>English
EventAcademy of Marketing Conference - Cardiff Business School, Cardiff, United Kingdom
Duration: 1/07/20244/07/2024
https://academyofmarketing.org/am2024-conference/

Conference

ConferenceAcademy of Marketing Conference
Country/TerritoryUnited Kingdom
CityCardiff
Period1/07/244/07/24
Internet address

Abstract

We draw from a netnographic study of a prominent influencer gossip forum and use neutralisation theory to examine how community members collectively justify and sustain their involvement in consumption communities that are routinely accused of being deviant. Our study contributes to the literature on consumption community conflict and continuity by revealing how community members contribute to community continuity by collectively neutralising accusations of deviance from external sources that threaten to destabilise the community.