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What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking. / MacGillivray, Brian; Pollard, Simon J. T.
In: Environment International, Vol. 34, No. 8, 11.2008, p. 1120-1131.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

MacGillivray, B & Pollard, SJT 2008, 'What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking', Environment International, vol. 34, no. 8, pp. 1120-1131. https://doi.org/10.1016/j.envint.2008.04.004,

APA

MacGillivray, B., & Pollard, S. J. T. (2008). What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking. Environment International, 34(8), 1120-1131. https://doi.org/10.1016/j.envint.2008.04.004,

Vancouver

MacGillivray B, Pollard SJT. What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking. Environment International. 2008 Nov;34(8):1120-1131. doi: 10.1016/j.envint.2008.04.004,

Author

MacGillivray, Brian ; Pollard, Simon J. T. / What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking. In: Environment International. 2008 ; Vol. 34, No. 8. pp. 1120-1131.

Bibtex

@article{fb3b1475656d46219dc33b27383f8990,
title = "What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking",
abstract = "We present a model for benchmarking risk analysis and risk based decision making practice within organisations. It draws on behavioural and normative risk research, the principles of capability maturity modelling and our empirical observations. It codifies the processes of risk analysis and risk based decision making within a framework that distinguishes between different levels of maturity. Application of the model is detailed within the selected business functions of a water and wastewater utility. Observed risk analysis and risk based decision making practices are discussed, together with their maturity of implementation. The findings provide academics, utility professionals, and regulators a deeper understanding of the practical and theoretical underpinnings of risk management, and how distinctions can be made between organisational capabilities in this essential business process.",
keywords = "Risk analysis , Management, Decision theory, Benchmarking, Water utility",
author = "Brian MacGillivray and Pollard, {Simon J. T.}",
year = "2008",
month = nov,
doi = "10.1016/j.envint.2008.04.004,",
language = "English",
volume = "34",
pages = "1120--1131",
journal = "Environment International",
issn = "0160-4120",
publisher = "Elsevier Ltd",
number = "8",

}

RIS

TY - JOUR

T1 - What can water utilities do to improve risk management within their business functions? An improved tool and application of process benchmarking

AU - MacGillivray, Brian

AU - Pollard, Simon J. T.

PY - 2008/11

Y1 - 2008/11

N2 - We present a model for benchmarking risk analysis and risk based decision making practice within organisations. It draws on behavioural and normative risk research, the principles of capability maturity modelling and our empirical observations. It codifies the processes of risk analysis and risk based decision making within a framework that distinguishes between different levels of maturity. Application of the model is detailed within the selected business functions of a water and wastewater utility. Observed risk analysis and risk based decision making practices are discussed, together with their maturity of implementation. The findings provide academics, utility professionals, and regulators a deeper understanding of the practical and theoretical underpinnings of risk management, and how distinctions can be made between organisational capabilities in this essential business process.

AB - We present a model for benchmarking risk analysis and risk based decision making practice within organisations. It draws on behavioural and normative risk research, the principles of capability maturity modelling and our empirical observations. It codifies the processes of risk analysis and risk based decision making within a framework that distinguishes between different levels of maturity. Application of the model is detailed within the selected business functions of a water and wastewater utility. Observed risk analysis and risk based decision making practices are discussed, together with their maturity of implementation. The findings provide academics, utility professionals, and regulators a deeper understanding of the practical and theoretical underpinnings of risk management, and how distinctions can be made between organisational capabilities in this essential business process.

KW - Risk analysis

KW - Management

KW - Decision theory

KW - Benchmarking

KW - Water utility

U2 - 10.1016/j.envint.2008.04.004,

DO - 10.1016/j.envint.2008.04.004,

M3 - Journal article

VL - 34

SP - 1120

EP - 1131

JO - Environment International

JF - Environment International

SN - 0160-4120

IS - 8

ER -