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  • PURE Mardon et al When Parasocial Relationships Turn Sour - Social Media Influencers, Eroded and Exploitative Intimacies, and Anti-Fan Communities

    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Marketing Management on 17/01/2023, available online:  https://www.tandfonline.com/doi/full/10.1080/0267257X.2022.2149609

    Accepted author manuscript, 552 KB, PDF document

    Embargo ends: 17/07/24

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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When parasocial relationships turn sour: social media influencers, eroded and exploitative intimacies, and anti-fan communities

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<mark>Journal publication date</mark>24/07/2023
<mark>Journal</mark>Journal of Marketing Management
Issue number11-12
Volume39
Number of pages31
Pages (from-to)1132-1162
Publication StatusPublished
Early online date17/01/23
<mark>Original language</mark>English

Abstract

Whilst social media influencers (SMIs) excel at establishing positive parasocial relationships with their followers, they can also provoke intense negative responses, as evidenced by the prevalence of SMI-focused anti-fan communities. Prior research does not explain how consumers’ parasocial relationships with SMIs become negatively charged, nor does it explain why this shift may fuel anti-fan community participation. Drawing from a netnographic study of two SMI anti-fan communities, we reveal that eroded reciprocal and disclosive intimacies, as well as exploitative commercial intimacies, can lead consumers’ positive parasocial relationships with SMIs to become negatively charged. We demonstrate that anti-fan communities provide opportunities for consumers reluctant to sever ties with the SMI to sustain their negative parasocial relationship by rebuilding eroded intimacies whilst avoiding and/or retaliating against their exploitation.

Bibliographic note

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Marketing Management on 17/01/2023, available online:  https://www.tandfonline.com/doi/full/10.1080/0267257X.2022.2149609