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Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies. / Hayes, N.
In: Computer Supported Cooperative Work, Vol. 9, No. 3-4, 11.2000, p. 435-455.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Hayes, N 2000, 'Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies.', Computer Supported Cooperative Work, vol. 9, no. 3-4, pp. 435-455. https://doi.org/10.1023/A:1008795025075

APA

Hayes, N. (2000). Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies. Computer Supported Cooperative Work, 9(3-4), 435-455. https://doi.org/10.1023/A:1008795025075

Vancouver

Hayes N. Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies. Computer Supported Cooperative Work. 2000 Nov;9(3-4):435-455. doi: 10.1023/A:1008795025075

Author

Hayes, N. / Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies. In: Computer Supported Cooperative Work. 2000 ; Vol. 9, No. 3-4. pp. 435-455.

Bibtex

@article{e85b5b447c0040c7bd44a0171cffd23e,
title = "Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies.",
abstract = "This study examines how some employees coped with the exceptions that they encountered with their on-going use of a co-operative work-flow technology in an optronics company. By drawing on the case material, this paper will indicate that approaches which view work as being capable of being planned and managed through the formal authority of the hierarchy are insufficient, and instead this paper will suggest that exception handling, work-arounds and improvisation are more characteristic of human activity. The theoretical framework for the interpretive study was based on structuration theory. Structuration theory provides a theoretical lens that conceptualises action and structure as a duality, and emphasises how activity is both enabled and constrained. The principles underlying ethnography have informed the research approach.",
keywords = "collaborative workflow technology - CSCW - ethnography - exception handling - improvisation - interpretive study - work-arounds",
author = "N Hayes",
year = "2000",
month = nov,
doi = "10.1023/A:1008795025075",
language = "English",
volume = "9",
pages = "435--455",
journal = "Computer Supported Cooperative Work",
issn = "0925-9724",
publisher = "Kluwer Academic Publishers",
number = "3-4",

}

RIS

TY - JOUR

T1 - Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies.

AU - Hayes, N

PY - 2000/11

Y1 - 2000/11

N2 - This study examines how some employees coped with the exceptions that they encountered with their on-going use of a co-operative work-flow technology in an optronics company. By drawing on the case material, this paper will indicate that approaches which view work as being capable of being planned and managed through the formal authority of the hierarchy are insufficient, and instead this paper will suggest that exception handling, work-arounds and improvisation are more characteristic of human activity. The theoretical framework for the interpretive study was based on structuration theory. Structuration theory provides a theoretical lens that conceptualises action and structure as a duality, and emphasises how activity is both enabled and constrained. The principles underlying ethnography have informed the research approach.

AB - This study examines how some employees coped with the exceptions that they encountered with their on-going use of a co-operative work-flow technology in an optronics company. By drawing on the case material, this paper will indicate that approaches which view work as being capable of being planned and managed through the formal authority of the hierarchy are insufficient, and instead this paper will suggest that exception handling, work-arounds and improvisation are more characteristic of human activity. The theoretical framework for the interpretive study was based on structuration theory. Structuration theory provides a theoretical lens that conceptualises action and structure as a duality, and emphasises how activity is both enabled and constrained. The principles underlying ethnography have informed the research approach.

KW - collaborative workflow technology - CSCW - ethnography - exception handling - improvisation - interpretive study - work-arounds

U2 - 10.1023/A:1008795025075

DO - 10.1023/A:1008795025075

M3 - Journal article

VL - 9

SP - 435

EP - 455

JO - Computer Supported Cooperative Work

JF - Computer Supported Cooperative Work

SN - 0925-9724

IS - 3-4

ER -