Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - You got email! the cases of inter-organizational collaboration for engineering product design
AU - Lee, Joyce Yi Hui
AU - Panteli, Niki
PY - 2011/9/1
Y1 - 2011/9/1
N2 - In today's global era, there is an assumption that high-tech organizations are adopters of advanced communication tools for their collaborative design activities. This study makes us aware that this is not always the case; more “common and simple” means of communication such as email are still preferred over advanced tools. This article explains the reasons behind this choice. In this regard, the research shows that when participants discuss complex technological matters by computer-mediated communication tools, it is easy for confusion to arise and can even lead to conflict. Drawing on the research findings, advice is given to email communicators, particularly to those involved in inter-organizational collaborations.
AB - In today's global era, there is an assumption that high-tech organizations are adopters of advanced communication tools for their collaborative design activities. This study makes us aware that this is not always the case; more “common and simple” means of communication such as email are still preferred over advanced tools. This article explains the reasons behind this choice. In this regard, the research shows that when participants discuss complex technological matters by computer-mediated communication tools, it is easy for confusion to arise and can even lead to conflict. Drawing on the research findings, advice is given to email communicators, particularly to those involved in inter-organizational collaborations.
KW - Computer-Mediated Communication
KW - Email
KW - Inter-Organizational Collaboration
U2 - 10.1080/10429247.2011.11431903
DO - 10.1080/10429247.2011.11431903
M3 - Journal article
AN - SCOPUS:83455258159
VL - 23
SP - 18
EP - 21
JO - EMJ - Engineering Management Journal
JF - EMJ - Engineering Management Journal
SN - 1042-9247
IS - 3
ER -