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Research

Professor Angus Laing

Formerly at Lancaster University

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  1. 2022
  2. Published

    Consumer (dis)engagement coping profiles using online services in managing health‐related stressors

    Keeling, D. I., de Ruyter, K. & Laing, A., 31/12/2022, In: Psychology and Marketing. 39, 12, p. 2205-2220 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. 2021
  4. Published

    How value co-creation and co-destruction unfolds: A longitudinal perspective on dialogic engagement in health services interactions

    Keeling, D. I., de Ruyter, K., Keeling, K. & Laing, A. W., 1/03/2021, In: Journal of the Academy of Marketing Science. 49, p. 236-257 22 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  5. 2019
  6. Published

    Technology Push without a Patient Pull: Examining Digital Unengagement (DU) with Online Health Services

    Laing, A. W., 9/09/2019, In: European Journal of Marketing. 53, 9, p. 1701-1732 32 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. 2018
  8. Published

    Evolving Roles and Structures of Triadic Engagement in Healthcare

    Keeling, D. I., Laing, A. W. & de Ruyter, K., 06/2018, In: Journal of Service Management. 29, 3, p. 352-377 26 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. 2015
  10. Published

    Health communities as permissible space: supporting negotiation to challenge asymmetries

    Keeling, D. I., Laing, A. W. & Newholm, T., 03/2015, In: Psychology and Marketing. 32, 3, p. 303-318 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  11. 2011
  12. Published

    A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., 2011, Human-Computer Interaction – INTERACT 2011. INTERACT 2011. Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P. & Winckler, M. (eds.). Lisbon: Springer, p. 362-379 18 p. (Lecture Notes in Computer Science; vol. 6946).

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  13. Published

    A multidimensional typology of customer relationships: From faltering to affective

    Dalziel, N., Harris, F. & Laing, A., 2011, In: International Journal of Bank Marketing. 29, 5, p. 398-432 35 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  14. Published

    Design guidelines for B2C E-commerce in virtual worlds

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 441-442 2 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  15. Published

    Investigating affordances of virtual worlds for real world B2C E-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 520-525 6 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  16. Published

    Virtual communities come of age: Parallel service, value, and propositions offered in communal online space

    Laing, A., Keeling, D. & Newholm, T., 2011, In: Journal of Marketing Management. 27, 3-4, p. 291-315 25 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  17. 2010
  18. Published

    Space for change or changing spaces: Exploiting virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2010, Consuming Space: Placing Consumption in Perspective. Goodman, M. K. & Goodman, D. (eds.). London: Ashgate Publishing Ltd., p. 257-275 19 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  19. 2009
  20. Published

    Contradictory spaces: Negotiating virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2009, In: Journal of Service Management. 20, 2, p. 227-245 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  21. Published

    Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer

    Laing, A., Hogg, G., Newholm, T. & Keeling, D., 2009, The Consumer in Public Services: Choice, Values and Difference . Simmons, R., Powell, M. & Greener, I. (eds.). Bristol: Policy Press, p. 77-98 22 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  22. 2008
  23. Published

    Re-conceptualising the professional service encounter: information empowered consumers and service relationships

    Laing, A. W. & Hogg, G., 1/12/2008, In: Journal of Customer Behaviour. 7, 4, p. 333-336 14 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  24. Published

    Linking products to a cause or affinity group: Does this really make them more attractive to consumers?

    Mekonnen, A., Harris, F. & Laing, A., 2008, In: European Journal of Marketing. 42, 1-2, p. 135-153 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  25. 2007
  26. Published

    Perception and provision of occupational health services in the UK

    Lian, P. C. S. & Laing, A. W., 10/2007, In: Occupational Medicine. 57, 7, p. 472-479 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  27. Published

    Relationships in the purchasing of business to business professional services: The role of personal relationships

    Lian, P. C. S. & Laing, A. W., 08/2007, In: Industrial Marketing Management. 36, 6, p. 709-718 10 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  28. Published

    Family purchase decision making: exploring child influence behaviour

    Thomson, E. S., Laing, A. W. & McKee, L., 07/2007, In: Journal of Consumer Behaviour. 6, 4, p. 182-202 21 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  29. Published

    Consumers, channels and communication: Online and offline communication in service consumption

    van Dijk, G., Minocha, S. & Laing, A., 2007, In: Interacting with Computers. 19, 1, p. 7-19 13 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  30. 2006
  31. Published

    Assumed empowerment: Consuming professional services in the knowledge economy

    Newholm, T., Laing, A. & Hogg, G., 2006, In: European Journal of Marketing. 40, 9-10, p. 994-1012 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  32. Published

    Multi-channel consumer behavior: Online and offline travel preparations

    Van Dijk, G., Minocha, S. & Laing, A., 2006, CHI EA '06 CHI '06 Extended Abstracts on Human Factors in Computing Systems. New York: ACM, p. 1457-1462 6 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  33. 2005
  34. Published

    Regulating in the information society

    Laing, A. W., Newholm, T. & Hogg, G., 1/11/2005, In: Consumer Policy Review. 16, 6, p. 122-128 7 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  35. Published

    Crisis of Confidence: Re-Narrating the Consumer-Professional Discourse

    Laing, A. W., Newholm, T. & Hogg, G., 2005, In: Advances in Consumer Research. 32, p. 514-521 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  36. Published

    Inter-organisational relationships in professional services: Towards a typology of service relationships

    Laing, A. W. & Lian, P. C. S., 2005, In: Journal of Financial Services Marketing. 19, 2, p. 114-127 14 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  37. Published

    The impact of the internet on professional relationships: The case of health care

    Laing, A., Hogg, G. & Winkelman, D., 2005, In: Service Industries Journal. 25, 5, p. 675-687 13 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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