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Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer

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Publication date2009
Host publicationThe Consumer in Public Services: Choice, Values and Difference
EditorsRichard Simmons, Martin Powell, Ian Greener
Place of PublicationBristol
PublisherPolicy Press
Pages77-98
Number of pages22
ISBN (electronic)9781847421821
ISBN (print)9781847421807, 9781847421814
<mark>Original language</mark>English