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  • Therapeutic Servicescapes Final Version

    Rights statement: This is a pre-copy-editing, author-produced PDF of an article accepted for publication in Journal of Consumer Research following peer review. The definitive publisher-authenticated version Leighanne Higgins, Kathy Hamilton, Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering, Journal of Consumer Research 2018 45,6 is available online at: https://academic.oup.com/jcr/article/45/6/1230/4995181

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Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering

Research output: Contribution to journalJournal article

Published
<mark>Journal publication date</mark>1/04/2019
<mark>Journal</mark>Journal of Consumer Research
Issue number6
Volume45
Number of pages24
Pages (from-to)1230–1253
Publication statusPublished
Early online date11/05/18
Original languageEnglish

Abstract

We introduce the concept of therapeutic servicescapes, defined as consumption settings where emplaced, market-mediated performances compensate for socio-cultural dilemmas. Our focus is on the localization of emotions which are emplaced in specific socio-spatial features and collectively reproduced through ritualized consumer performances. This ethnographic study of religious pilgrimage consumption reveals that the therapeutic servicescape comprises three features: evocative spaces, ideological homogeneity and restorative emotion scripts. These servicescape features catalyze the consumer rituals of therapeutic relations, therapeutic release and therapeutic renewal. Our theorization of therapeutic servicescapes offers three contributions. First, we reveal how emotions are socially and geographically orchestrated and transformed in marketplace settings. Second, we demonstrate how therapeutic ritual performances reproduce emplaced, market-mediated emotion and compensate for embodied emotional restrictions. Third, we demonstrate how the negotiation of emotional ordering guides the therapeutic dialogue between religion and the marketplace.

Keywords: servicescapes, consumer emotion, therapeutic consumption, pilgrimage

Bibliographic note

This is a pre-copy-editing, author-produced PDF of an article accepted for publication in Journal of Consumer Research following peer review. The definitive publisher-authenticated version Leighanne Higgins, Kathy Hamilton, Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering, Journal of Consumer Research 2018 45,6 is available online at: https://academic.oup.com/jcr/article/45/6/1230/4995181