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    Rights statement: This is a pre-copy-editing, author-produced PDF of an article accepted for publication in Journal of Consumer Research following peer review. The definitive publisher-authenticated version Leighanne Higgins, Kathy Hamilton, Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering, Journal of Consumer Research 2018 45,6 is available online at: https://academic.oup.com/jcr/article/45/6/1230/4995181

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Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published

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Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering. / Higgins, Leighanne; Hamilton, Kathy .

In: Journal of Consumer Research, Vol. 45, No. 6, 01.04.2019, p. 1230–1253.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Harvard

Higgins, L & Hamilton, K 2019, 'Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering', Journal of Consumer Research, vol. 45, no. 6, pp. 1230–1253. https://doi.org/10.1093/jcr/ucy046

APA

Vancouver

Higgins L, Hamilton K. Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering. Journal of Consumer Research. 2019 Apr 1;45(6):1230–1253. Epub 2018 May 11. doi: 10.1093/jcr/ucy046

Author

Higgins, Leighanne ; Hamilton, Kathy . / Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering. In: Journal of Consumer Research. 2019 ; Vol. 45, No. 6. pp. 1230–1253.

Bibtex

@article{6d4e91232ef04fd8b8b0513972f349fb,
title = "Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering",
abstract = "We introduce the concept of therapeutic servicescapes, defined as consumption settings where emplaced, market-mediated performances compensate for socio-cultural dilemmas. Our focus is on the localization of emotions which are emplaced in specific socio-spatial features and collectively reproduced through ritualized consumer performances. This ethnographic study of religious pilgrimage consumption reveals that the therapeutic servicescape comprises three features: evocative spaces, ideological homogeneity and restorative emotion scripts. These servicescape features catalyze the consumer rituals of therapeutic relations, therapeutic release and therapeutic renewal. Our theorization of therapeutic servicescapes offers three contributions. First, we reveal how emotions are socially and geographically orchestrated and transformed in marketplace settings. Second, we demonstrate how therapeutic ritual performances reproduce emplaced, market-mediated emotion and compensate for embodied emotional restrictions. Third, we demonstrate how the negotiation of emotional ordering guides the therapeutic dialogue between religion and the marketplace.Keywords: servicescapes, consumer emotion, therapeutic consumption, pilgrimage",
keywords = "servicescapes, consumer emotion, therapeutic consumption, pilgrimage",
author = "Leighanne Higgins and Kathy Hamilton",
note = "This is a pre-copy-editing, author-produced PDF of an article accepted for publication in Journal of Consumer Research following peer review. The definitive publisher-authenticated version Leighanne Higgins, Kathy Hamilton, Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering, Journal of Consumer Research 2018 45,6 is available online at: https://academic.oup.com/jcr/article/45/6/1230/4995181",
year = "2019",
month = apr,
day = "1",
doi = "10.1093/jcr/ucy046",
language = "English",
volume = "45",
pages = "1230–1253",
journal = "Journal of Consumer Research",
issn = "0093-5301",
publisher = "University of Chicago",
number = "6",

}

RIS

TY - JOUR

T1 - Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering

AU - Higgins, Leighanne

AU - Hamilton, Kathy

N1 - This is a pre-copy-editing, author-produced PDF of an article accepted for publication in Journal of Consumer Research following peer review. The definitive publisher-authenticated version Leighanne Higgins, Kathy Hamilton, Therapeutic Servicescapes and Market-Mediated Performances of Emotional Suffering, Journal of Consumer Research 2018 45,6 is available online at: https://academic.oup.com/jcr/article/45/6/1230/4995181

PY - 2019/4/1

Y1 - 2019/4/1

N2 - We introduce the concept of therapeutic servicescapes, defined as consumption settings where emplaced, market-mediated performances compensate for socio-cultural dilemmas. Our focus is on the localization of emotions which are emplaced in specific socio-spatial features and collectively reproduced through ritualized consumer performances. This ethnographic study of religious pilgrimage consumption reveals that the therapeutic servicescape comprises three features: evocative spaces, ideological homogeneity and restorative emotion scripts. These servicescape features catalyze the consumer rituals of therapeutic relations, therapeutic release and therapeutic renewal. Our theorization of therapeutic servicescapes offers three contributions. First, we reveal how emotions are socially and geographically orchestrated and transformed in marketplace settings. Second, we demonstrate how therapeutic ritual performances reproduce emplaced, market-mediated emotion and compensate for embodied emotional restrictions. Third, we demonstrate how the negotiation of emotional ordering guides the therapeutic dialogue between religion and the marketplace.Keywords: servicescapes, consumer emotion, therapeutic consumption, pilgrimage

AB - We introduce the concept of therapeutic servicescapes, defined as consumption settings where emplaced, market-mediated performances compensate for socio-cultural dilemmas. Our focus is on the localization of emotions which are emplaced in specific socio-spatial features and collectively reproduced through ritualized consumer performances. This ethnographic study of religious pilgrimage consumption reveals that the therapeutic servicescape comprises three features: evocative spaces, ideological homogeneity and restorative emotion scripts. These servicescape features catalyze the consumer rituals of therapeutic relations, therapeutic release and therapeutic renewal. Our theorization of therapeutic servicescapes offers three contributions. First, we reveal how emotions are socially and geographically orchestrated and transformed in marketplace settings. Second, we demonstrate how therapeutic ritual performances reproduce emplaced, market-mediated emotion and compensate for embodied emotional restrictions. Third, we demonstrate how the negotiation of emotional ordering guides the therapeutic dialogue between religion and the marketplace.Keywords: servicescapes, consumer emotion, therapeutic consumption, pilgrimage

KW - servicescapes

KW - consumer emotion

KW - therapeutic consumption

KW - pilgrimage

U2 - 10.1093/jcr/ucy046

DO - 10.1093/jcr/ucy046

M3 - Journal article

VL - 45

SP - 1230

EP - 1253

JO - Journal of Consumer Research

JF - Journal of Consumer Research

SN - 0093-5301

IS - 6

ER -