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    Rights statement: This is the author’s version of a work that was accepted for publication in Industrial Marketing Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Industrial Marketing Management, 42, 1, 2013 DOI: 10.1016/j.indmarman.2012.11.003

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Service and value in the interactive business landscape

Research output: Contribution to journalJournal article

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Service and value in the interactive business landscape. / Ford, David; Mouzas, Stefanos.

In: Industrial Marketing Management, Vol. 42, No. 1, 01.2013, p. 9-17.

Research output: Contribution to journalJournal article

Harvard

Ford, D & Mouzas, S 2013, 'Service and value in the interactive business landscape', Industrial Marketing Management, vol. 42, no. 1, pp. 9-17. https://doi.org/10.1016/j.indmarman.2012.11.003

APA

Vancouver

Author

Ford, David ; Mouzas, Stefanos. / Service and value in the interactive business landscape. In: Industrial Marketing Management. 2013 ; Vol. 42, No. 1. pp. 9-17.

Bibtex

@article{9f809cc89e3942aa8a0190e4a3d42d90,
title = "Service and value in the interactive business landscape",
abstract = "This paper develops the concepts of service and value within an interactive business landscape. The paper builds on the IMP Group’s general conceptualisation of the business process as one of substantive interaction between activities, resources and the actors associated with them. The paper grounds the conceptual discussion in a typical case study of the business process. The paper then analyses the case study using the IMP conceptualisation, contrasting this with the conventional Marketing Management Framework and SDL approach. This analysis leads to the development of a framework for service and value creation as an interactive process of multiple, reciprocal and sequential problem-coping with effects on a number of levels. The paper applies the framework for service and value creation to the analysis of a more detailed case study. Finally, the paper draws a number of conclusions about the nature of service and value in the business landscape for researchers and practitioners.",
keywords = "Interaction, Service, Value, Networks",
author = "David Ford and Stefanos Mouzas",
note = "This is the author’s version of a work that was accepted for publication in Industrial Marketing Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Industrial Marketing Management, 42, 1, 2013 DOI: 10.1016/j.indmarman.2012.11.003",
year = "2013",
month = "1",
doi = "10.1016/j.indmarman.2012.11.003",
language = "English",
volume = "42",
pages = "9--17",
journal = "Industrial Marketing Management",
issn = "0019-8501",
publisher = "Elsevier Inc.",
number = "1",

}

RIS

TY - JOUR

T1 - Service and value in the interactive business landscape

AU - Ford, David

AU - Mouzas, Stefanos

N1 - This is the author’s version of a work that was accepted for publication in Industrial Marketing Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Industrial Marketing Management, 42, 1, 2013 DOI: 10.1016/j.indmarman.2012.11.003

PY - 2013/1

Y1 - 2013/1

N2 - This paper develops the concepts of service and value within an interactive business landscape. The paper builds on the IMP Group’s general conceptualisation of the business process as one of substantive interaction between activities, resources and the actors associated with them. The paper grounds the conceptual discussion in a typical case study of the business process. The paper then analyses the case study using the IMP conceptualisation, contrasting this with the conventional Marketing Management Framework and SDL approach. This analysis leads to the development of a framework for service and value creation as an interactive process of multiple, reciprocal and sequential problem-coping with effects on a number of levels. The paper applies the framework for service and value creation to the analysis of a more detailed case study. Finally, the paper draws a number of conclusions about the nature of service and value in the business landscape for researchers and practitioners.

AB - This paper develops the concepts of service and value within an interactive business landscape. The paper builds on the IMP Group’s general conceptualisation of the business process as one of substantive interaction between activities, resources and the actors associated with them. The paper grounds the conceptual discussion in a typical case study of the business process. The paper then analyses the case study using the IMP conceptualisation, contrasting this with the conventional Marketing Management Framework and SDL approach. This analysis leads to the development of a framework for service and value creation as an interactive process of multiple, reciprocal and sequential problem-coping with effects on a number of levels. The paper applies the framework for service and value creation to the analysis of a more detailed case study. Finally, the paper draws a number of conclusions about the nature of service and value in the business landscape for researchers and practitioners.

KW - Interaction

KW - Service

KW - Value

KW - Networks

U2 - 10.1016/j.indmarman.2012.11.003

DO - 10.1016/j.indmarman.2012.11.003

M3 - Journal article

VL - 42

SP - 9

EP - 17

JO - Industrial Marketing Management

JF - Industrial Marketing Management

SN - 0019-8501

IS - 1

ER -