Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
}
TY - CHAP
T1 - The shifting terrain of service operations management
AU - Spring, Martin
PY - 2013/12
Y1 - 2013/12
KW - services
M3 - Chapter
SN - 9780199696086
SP - 21
EP - 47
BT - Managing services
A2 - Haynes, Kathryn
A2 - Grugulis, Irena
PB - Oxford University Press
CY - Oxford
ER -