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The shifting terrain of service operations management

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

Published

Standard

The shifting terrain of service operations management. / Spring, Martin.

Managing services: challenges and innovation. ed. / Kathryn Haynes; Irena Grugulis. Oxford : Oxford University Press, 2013. p. 21-47.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

Harvard

Spring, M 2013, The shifting terrain of service operations management. in K Haynes & I Grugulis (eds), Managing services: challenges and innovation. Oxford University Press, Oxford, pp. 21-47.

APA

Spring, M. (2013). The shifting terrain of service operations management. In K. Haynes, & I. Grugulis (Eds.), Managing services: challenges and innovation (pp. 21-47). Oxford University Press.

Vancouver

Spring M. The shifting terrain of service operations management. In Haynes K, Grugulis I, editors, Managing services: challenges and innovation. Oxford: Oxford University Press. 2013. p. 21-47

Author

Spring, Martin. / The shifting terrain of service operations management. Managing services: challenges and innovation. editor / Kathryn Haynes ; Irena Grugulis. Oxford : Oxford University Press, 2013. pp. 21-47

Bibtex

@inbook{c6b8df6954ee4c1d8203991d6b194333,
title = "The shifting terrain of service operations management",
keywords = "services",
author = "Martin Spring",
year = "2013",
month = dec,
language = "English",
isbn = "9780199696086",
pages = "21--47",
editor = "Kathryn Haynes and Irena Grugulis",
booktitle = "Managing services",
publisher = "Oxford University Press",

}

RIS

TY - CHAP

T1 - The shifting terrain of service operations management

AU - Spring, Martin

PY - 2013/12

Y1 - 2013/12

KW - services

M3 - Chapter

SN - 9780199696086

SP - 21

EP - 47

BT - Managing services

A2 - Haynes, Kathryn

A2 - Grugulis, Irena

PB - Oxford University Press

CY - Oxford

ER -