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  • 2018_CHI2018_FTC2050-2

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Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

Publication date26/04/2018
Host publicationCHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York
Number of pages14
ISBN (Print)9781450356206
Original languageEnglish


Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.