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  • 2018_CHI2018_FTC2050-2

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    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Publication date26/04/2018
Host publicationCHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York
Number of pages14
ISBN (Print)9781450356206
<mark>Original language</mark>English


Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.