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  • 2018_CHI2018_FTC2050-2

    Accepted author manuscript, 1.53 MB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

  • 2018_CHI2018_FTC2050-11

    Final published version, 1.53 MB, PDF document

    Available under license: CC BY: Creative Commons Attribution 4.0 International License

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Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

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Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries. / Bates, Oliver Emile Glaves; Friday, Adrian John; Allen, Julian et al.
CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. New York: ACM, 2018. 526.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Bates, OEG, Friday, AJ, Allen, J, Cherrett, T, McLeod, F, Bektas, T, Nguyen, T, Piecyk, M, Piotrowska, M, Wise, S & Davies, NAJ 2018, Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries. in CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems., 526, ACM, New York. https://doi.org/10.1145/3173574.3174100

APA

Bates, O. E. G., Friday, A. J., Allen, J., Cherrett, T., McLeod, F., Bektas, T., Nguyen, T., Piecyk, M., Piotrowska, M., Wise, S., & Davies, N. A. J. (2018). Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries. In CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems Article 526 ACM. https://doi.org/10.1145/3173574.3174100

Vancouver

Bates OEG, Friday AJ, Allen J, Cherrett T, McLeod F, Bektas T et al. Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries. In CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. New York: ACM. 2018. 526 doi: 10.1145/3173574.3174100

Author

Bates, Oliver Emile Glaves ; Friday, Adrian John ; Allen, Julian et al. / Transforming Last-mile Logistics : Opportunities for more Sustainable Parcel Deliveries. CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. New York : ACM, 2018.

Bibtex

@inproceedings{cb8dcbd0b91c47fe9dbf07fcc0381e30,
title = "Transforming Last-mile Logistics: Opportunities for more Sustainable Parcel Deliveries",
abstract = "Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.",
author = "Bates, {Oliver Emile Glaves} and Friday, {Adrian John} and Julian Allen and Tom Cherrett and Fraser McLeod and Tolga Bektas and ThuBa Nguyen and Maja Piecyk and Marzena Piotrowska and Sarah Wise and Davies, {Nigel Andrew Justin}",
year = "2018",
month = apr,
day = "26",
doi = "10.1145/3173574.3174100",
language = "English",
isbn = "9781450356206",
booktitle = "CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems",
publisher = "ACM",

}

RIS

TY - GEN

T1 - Transforming Last-mile Logistics

T2 - Opportunities for more Sustainable Parcel Deliveries

AU - Bates, Oliver Emile Glaves

AU - Friday, Adrian John

AU - Allen, Julian

AU - Cherrett, Tom

AU - McLeod, Fraser

AU - Bektas, Tolga

AU - Nguyen, ThuBa

AU - Piecyk, Maja

AU - Piotrowska, Marzena

AU - Wise, Sarah

AU - Davies, Nigel Andrew Justin

PY - 2018/4/26

Y1 - 2018/4/26

N2 - Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

AB - Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

U2 - 10.1145/3173574.3174100

DO - 10.1145/3173574.3174100

M3 - Conference contribution/Paper

SN - 9781450356206

BT - CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

PB - ACM

CY - New York

ER -