Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Users' participation in requirements gathering for smart phones applications in emerging markets
AU - Aryana, Bijan
AU - Clemmensen, Torkil
AU - Boks, Casper
PY - 2015/6
Y1 - 2015/6
N2 - This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.
AB - This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.
KW - Requirements gathering
KW - Country-specific usability
KW - Participatory design
KW - Smart phones
KW - Iran
KW - Turkey
KW - DESIGN
KW - CULTURE
KW - USABILITY
KW - PSYCHOLOGY
KW - INDIA
KW - ICTS
U2 - 10.1007/s10209-013-0344-x
DO - 10.1007/s10209-013-0344-x
M3 - Journal article
VL - 14
SP - 265
EP - 280
JO - Universal Access in the Information Society
JF - Universal Access in the Information Society
SN - 1615-5289
IS - 2
ER -