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Users' participation in requirements gathering for smart phones applications in emerging markets

Research output: Contribution to Journal/MagazineJournal articlepeer-review

<mark>Journal publication date</mark>06/2015
<mark>Journal</mark>Universal Access in the Information Society
Issue number2
Number of pages16
Pages (from-to)265-280
Publication StatusPublished
Early online date28/11/13
<mark>Original language</mark>English


This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.