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  1. Customer enquiry management in global supply chains: a comparative multi-case study analysis

    Zorzini, M., Stevenson, M. & Hendry, L., 04/2012, In: European Management Journal. 30, 2, p. 121-140 20 p.

    Research output: Contribution to Journal/MagazineJournal articlepeer-review

  2. Customer Enquiry Management in a Global Competitive Context: A Comparative Multi-Case Study Analysis

    Zorzini, M., Stevenson, M. & Hendry, L., 2008, Lancaster University: The Department of Management Science, (Management Science Working Paper Series).

    Research output: Working paper