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Results for Service quality

Publications & Outputs

  1. Service quality in collaborative virtual environments (CVEs): A conceptual model for research

    Gadalla, E., 2010, Proc. of the IADIS Int. Conf. e-Commerce 2010, Proc. of the IADIS Int. Conf. e-Democracy, Equity and Social Justice 2010, Part of the MCCSIS 2010. p. 77-84 8 p. (Proc. of the IADIS Int. Conf. e-Commerce 2010, Proc. of the IADIS Int. Conf. e-Democracy, Equity and Social Justice 2010, Part of the MCCSIS 2010).

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  2. The human face of re-engineering in financial services

    Mccabe, D. & Knights, D., 1/09/2000, In: Measuring Business Excellence. 4, 3, p. 42-45 4 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. The human face of re-engineering in financial services

    Mccabe, D. & Knights, D., 1/04/2000, In: Managing Service Quality: An International Journal. 10, 2, p. 74-78 5 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review