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Research

Professor Angus Laing

Formerly at Lancaster University

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  1. Published

    Space for change or changing spaces: Exploiting virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2010, Consuming Space: Placing Consumption in Perspective. Goodman, M. K. & Goodman, D. (eds.). London: Ashgate Publishing Ltd., p. 257-275 19 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  2. Published

    Contradictory spaces: Negotiating virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2009, In: Journal of Service Management. 20, 2, p. 227-245 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. Published

    Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer

    Laing, A., Hogg, G., Newholm, T. & Keeling, D., 2009, The Consumer in Public Services: Choice, Values and Difference . Simmons, R., Powell, M. & Greener, I. (eds.). Bristol: Policy Press, p. 77-98 22 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  4. Published

    The impact of the internet on professional relationships: The case of health care

    Laing, A., Hogg, G. & Winkelman, D., 2005, In: Service Industries Journal. 25, 5, p. 675-687 13 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  5. Published

    Inter-organisational relationships in professional services: Towards a typology of service relationships

    Laing, A. W. & Lian, P. C. S., 2005, In: Journal of Financial Services Marketing. 19, 2, p. 114-127 14 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  6. Published

    Healthcare and the information revolution: Re-configuring the healthcare service encounter

    Laing, A., Hogg, G. & Winkelman, D., 2004, In: Health Services Management Research. 17, 3, p. 188-199 12 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. Published

    Meeting patient expectations: Healthcare professionals and service re-engineering

    Laing, A. W., 2002, In: Health Services Management Research. 15, 3, p. 165-172 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  8. Published

    Political exhortation, patient expectation and professional execution: Perspectives on the consumerization of health care

    Laing, A. & Hogg, G., 06/2002, In: British Journal of Management. 13, 2, p. 173-188 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. Published

    The buying centre: Patterns of structure and interaction in primary health care

    Laing, A. W., Cotton, S., Joshi, R., Marnoch, G., McKee, L. & Reid, J., 1998, In: Service Industries Journal. 18, 3, p. 20-37 18 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  10. Published

    Partnerships in purchasing: Development of consortium-based purchasing among GP fundholders

    Laing, A. & Cotton, S., 1997, In: Health Services Management Research. 10, 4, p. 245-254 10 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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