Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - At home with users
T2 - a comparative view of Living Labs
AU - Ley, Benedikt
AU - Ogonowski, Corinna
AU - Mu, Mu
AU - Hess, Jan
AU - Race, Nicholas
AU - Randall, David
AU - Rouncefield, Mark
AU - Wulf, Volker
PY - 2015
Y1 - 2015
N2 - Living Labs provide a ‘human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.
AB - Living Labs provide a ‘human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.
KW - user studies
KW - field studies
KW - empirical studies in HCI
KW - interaction design process and methods
KW - participatory design
U2 - 10.1093/iwc/iwu025
DO - 10.1093/iwc/iwu025
M3 - Journal article
VL - 27
SP - 21
EP - 35
JO - Interacting with Computers
JF - Interacting with Computers
SN - 0953-5438
IS - 1
ER -