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Attitudes towards Online Community Support Initiatives during the COVID-19 pandemic: A Survey in the UK

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  • Min Zhang
  • Richard Philpot
  • Camilla Elphick
  • Zoe Walkington
  • Lara Frumkin
  • Blaine A. Price
  • Graham Pike
  • Mark Levine
  • Bashar Nuseibeh
  • Arosha Bandara
Publication date27/04/2022
Host publicationCHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Number of pages7
ISBN (Electronic)9781450391566
<mark>Original language</mark>English

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


The COVID-19 pandemic has pushed unexpected hardship on the health, environment, economic, and social-political governance of the entire human population. Local communities have adopted new ways of communicating and connecting to support each other. This paper reports people's attitudes towards online community support initiatives (OCSIs) during the COVID-19 pandemic based on a survey conducted in the UK. Our analysis of responses from 699 participants suggests the increased use of social media sites and OCSI engagement since the pandemic, and that people had positive attitudes towards the OCSIs, but improvements were still required. We suggest four design implications to alleviate the challenges of using OCSIs.