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Back to basics: Sharing goals and developing trust in global virtual teams

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Published
Publication date31/05/2003
Host publicationOrganizational Information Systems in the Context of Globalization - IFIP TC8 and TC9/WG8.2 and WG9.4 Working Conf. on Information Systems Perspectives and Challenges in the Context of Globalization: IFIP TC8 & TC9 / WG8.2 & WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization June 15–17, 2003, Athens, Greece
EditorsMikko Korpela, Ramiro Montealegre, Angeliki Poulymenakou
PublisherSpringer New York LLC
Pages85-98
Number of pages14
Edition1
ISBN (print)9781475761092
<mark>Original language</mark>English
EventIFIP TC8 and TC9/WG8.2 and WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization - Athens, Greece
Duration: 15/06/200317/06/2003

Conference

ConferenceIFIP TC8 and TC9/WG8.2 and WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization
Country/TerritoryGreece
CityAthens
Period15/06/0317/06/03

Publication series

NameIFIP Advances in Information and Communication Technology
Volume126
ISSN (Print)1868-4238

Conference

ConferenceIFIP TC8 and TC9/WG8.2 and WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization
Country/TerritoryGreece
CityAthens
Period15/06/0317/06/03

Abstract

There is a widely recognised view that trust is a vital requirement and a 'need to have' quality for effective virtual teams. Despite, however, this acknowledged importance of trust, only limited empirical research exists to date that explores the challenges of creating and developing trust relationships in the global business environment. This paper develops a theoretical framework for conceptualising trust development in this context by taking into account the role of shared goals and power dynamics. Based on data collected on eighteen global virtual teams, we challenge the prevailing assumption that global virtual team members experience swift trust. Within a business environment where conflict and power differentials prevail, building trust is not always a swift process. We find that the process of jointly constructing team goals holds significant value as it may provide the 'glue' to hold team members together long enough to enable trust development.