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  • 2006.07140

    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449

    Accepted author manuscript, 374 KB, PDF document

    Embargo ends: 7/08/22

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Building trust in digital policing: a scoping review of community policing apps

Research output: Contribution to journalJournal articlepeer-review

E-pub ahead of print
  • C. Elphick
  • R. Philpot
  • M. Zhang
  • A. Stuart
  • Z. Walkington
  • L.A. Frumkin
  • G. Pike
  • K. Gardner
  • M. Lacey
  • M. Levine
  • B. Price
  • A. Bandara
  • B. Nuseibeh
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<mark>Journal publication date</mark>7/02/2021
<mark>Journal</mark>Police Practice and Research
Publication StatusE-pub ahead of print
Early online date7/02/21
<mark>Original language</mark>English

Abstract

Perceptions of police trustworthiness are linked to citizens’ willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.

Bibliographic note

This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449