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  • 2006.07140

    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449

    Accepted author manuscript, 374 KB, PDF document

    Embargo ends: 7/08/22

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Building trust in digital policing: a scoping review of community policing apps

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Building trust in digital policing : a scoping review of community policing apps. / Elphick, C.; Philpot, R.; Zhang, M.; Stuart, A.; Walkington, Z.; Frumkin, L.A.; Pike, G.; Gardner, K.; Lacey, M.; Levine, M.; Price, B.; Bandara, A.; Nuseibeh, B.

In: Police Practice and Research, Vol. 22, No. 5, 30.09.2021, p. 1469-1491.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Harvard

Elphick, C, Philpot, R, Zhang, M, Stuart, A, Walkington, Z, Frumkin, LA, Pike, G, Gardner, K, Lacey, M, Levine, M, Price, B, Bandara, A & Nuseibeh, B 2021, 'Building trust in digital policing: a scoping review of community policing apps', Police Practice and Research, vol. 22, no. 5, pp. 1469-1491. https://doi.org/10.1080/15614263.2020.1861449

APA

Elphick, C., Philpot, R., Zhang, M., Stuart, A., Walkington, Z., Frumkin, L. A., Pike, G., Gardner, K., Lacey, M., Levine, M., Price, B., Bandara, A., & Nuseibeh, B. (2021). Building trust in digital policing: a scoping review of community policing apps. Police Practice and Research, 22(5), 1469-1491. https://doi.org/10.1080/15614263.2020.1861449

Vancouver

Elphick C, Philpot R, Zhang M, Stuart A, Walkington Z, Frumkin LA et al. Building trust in digital policing: a scoping review of community policing apps. Police Practice and Research. 2021 Sep 30;22(5):1469-1491. https://doi.org/10.1080/15614263.2020.1861449

Author

Elphick, C. ; Philpot, R. ; Zhang, M. ; Stuart, A. ; Walkington, Z. ; Frumkin, L.A. ; Pike, G. ; Gardner, K. ; Lacey, M. ; Levine, M. ; Price, B. ; Bandara, A. ; Nuseibeh, B. / Building trust in digital policing : a scoping review of community policing apps. In: Police Practice and Research. 2021 ; Vol. 22, No. 5. pp. 1469-1491.

Bibtex

@article{51fa0f26ab004a398937acda36d0c311,
title = "Building trust in digital policing: a scoping review of community policing apps",
abstract = "Perceptions of police trustworthiness are linked to citizens{\textquoteright} willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.",
keywords = "anonymity, Citizen, digital communication, police, privacy, trust",
author = "C. Elphick and R. Philpot and M. Zhang and A. Stuart and Z. Walkington and L.A. Frumkin and G. Pike and K. Gardner and M. Lacey and M. Levine and B. Price and A. Bandara and B. Nuseibeh",
note = "This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449",
year = "2021",
month = sep,
day = "30",
doi = "10.1080/15614263.2020.1861449",
language = "English",
volume = "22",
pages = "1469--1491",
journal = "Police Practice and Research",
issn = "1561-4263",
publisher = "Routledge",
number = "5",

}

RIS

TY - JOUR

T1 - Building trust in digital policing

T2 - a scoping review of community policing apps

AU - Elphick, C.

AU - Philpot, R.

AU - Zhang, M.

AU - Stuart, A.

AU - Walkington, Z.

AU - Frumkin, L.A.

AU - Pike, G.

AU - Gardner, K.

AU - Lacey, M.

AU - Levine, M.

AU - Price, B.

AU - Bandara, A.

AU - Nuseibeh, B.

N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449

PY - 2021/9/30

Y1 - 2021/9/30

N2 - Perceptions of police trustworthiness are linked to citizens’ willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.

AB - Perceptions of police trustworthiness are linked to citizens’ willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.

KW - anonymity

KW - Citizen

KW - digital communication

KW - police

KW - privacy

KW - trust

U2 - 10.1080/15614263.2020.1861449

DO - 10.1080/15614263.2020.1861449

M3 - Journal article

VL - 22

SP - 1469

EP - 1491

JO - Police Practice and Research

JF - Police Practice and Research

SN - 1561-4263

IS - 5

ER -