Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449
Accepted author manuscript, 374 KB, PDF document
Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License
Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Building trust in digital policing
T2 - a scoping review of community policing apps
AU - Elphick, C.
AU - Philpot, R.
AU - Zhang, M.
AU - Stuart, A.
AU - Walkington, Z.
AU - Frumkin, L.A.
AU - Pike, G.
AU - Gardner, K.
AU - Lacey, M.
AU - Levine, M.
AU - Price, B.
AU - Bandara, A.
AU - Nuseibeh, B.
N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 07/02/2021, available online: https://www.tandfonline.com/doi/abs/10.1080/15614263.2020.1861449
PY - 2021/9/30
Y1 - 2021/9/30
N2 - Perceptions of police trustworthiness are linked to citizens’ willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.
AB - Perceptions of police trustworthiness are linked to citizens’ willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.
KW - anonymity
KW - Citizen
KW - digital communication
KW - police
KW - privacy
KW - trust
U2 - 10.1080/15614263.2020.1861449
DO - 10.1080/15614263.2020.1861449
M3 - Journal article
VL - 22
SP - 1469
EP - 1491
JO - Police Practice and Research
JF - Police Practice and Research
SN - 1561-4263
IS - 5
ER -