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Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery. / Eseonu, Temidayo.
In: Public Money and Management, Vol. 42, No. 5, 04.07.2022, p. 306-313.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Eseonu, T 2022, 'Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery', Public Money and Management, vol. 42, no. 5, pp. 306-313. https://doi.org/10.1080/09540962.2021.1981057

APA

Eseonu, T. (2022). Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery. Public Money and Management, 42(5), 306-313. https://doi.org/10.1080/09540962.2021.1981057

Vancouver

Eseonu T. Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery. Public Money and Management. 2022 Jul 4;42(5):306-313. Epub 2021 Nov 8. doi: 10.1080/09540962.2021.1981057

Author

Eseonu, Temidayo. / Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery. In: Public Money and Management. 2022 ; Vol. 42, No. 5. pp. 306-313.

Bibtex

@article{b2c1bb49cb344dec84d5708b7ae1d643,
title = "Co-creation as social innovation: including {\textquoteleft}hard-to-reach{\textquoteright} groups in public service delivery",
abstract = "How can policy-makers ensure that they include the voices of racially minoritized citizens deemed {\textquoteleft}hard-to-reach{\textquoteright} in service delivery? This article uses a design experiment methodology to examine how co-creation can achieve social innovation in service delivery. It discusses a theoretically-informed empirical investigation into how inclusive co-creation can lead to social innovation. Inclusive co-creation was found to allow racially-minoritized groups to articulate their needs. However, where they have limited influence on service delivery improvements, the co-creation process cannot be said to be socially innovative.",
author = "Temidayo Eseonu",
year = "2022",
month = jul,
day = "4",
doi = "10.1080/09540962.2021.1981057",
language = "English",
volume = "42",
pages = "306--313",
journal = "Public Money and Management",
issn = "0954-0962",
publisher = "Routledge",
number = "5",

}

RIS

TY - JOUR

T1 - Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery

AU - Eseonu, Temidayo

PY - 2022/7/4

Y1 - 2022/7/4

N2 - How can policy-makers ensure that they include the voices of racially minoritized citizens deemed ‘hard-to-reach’ in service delivery? This article uses a design experiment methodology to examine how co-creation can achieve social innovation in service delivery. It discusses a theoretically-informed empirical investigation into how inclusive co-creation can lead to social innovation. Inclusive co-creation was found to allow racially-minoritized groups to articulate their needs. However, where they have limited influence on service delivery improvements, the co-creation process cannot be said to be socially innovative.

AB - How can policy-makers ensure that they include the voices of racially minoritized citizens deemed ‘hard-to-reach’ in service delivery? This article uses a design experiment methodology to examine how co-creation can achieve social innovation in service delivery. It discusses a theoretically-informed empirical investigation into how inclusive co-creation can lead to social innovation. Inclusive co-creation was found to allow racially-minoritized groups to articulate their needs. However, where they have limited influence on service delivery improvements, the co-creation process cannot be said to be socially innovative.

U2 - 10.1080/09540962.2021.1981057

DO - 10.1080/09540962.2021.1981057

M3 - Journal article

VL - 42

SP - 306

EP - 313

JO - Public Money and Management

JF - Public Money and Management

SN - 0954-0962

IS - 5

ER -