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Conceptualizing emotion in information systems development

Research output: Working paper

Publication date2014
Place of PublicationLancaster
PublisherLancaster University
Number of pages59
<mark>Original language</mark>English


The purpose of this theory paper is to develop a contextual theory of appraisal that may be drawn on to understand emotional processes in IS development (ISD). In short, emotion matters to ISD because managers/professionals lack capacity in dealing with emotionality whether positively or negatively, and there are very few ISD studies that directly focus on emotion. We develop a theoretical lens by inductively examining the substance and intellectual heritage of four emotion theory streams: feeling-centered (e.g. stimulus-response), traditional cognitivist, contemporary cognitivist and socio-cultural. Our model particularly draws on process appraisal theory and extends it with derivative concepts of structuration theory. The resulting contextualized appraisal theory (CAT) constitutes our main contribution to the ISD field.