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Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services. / Laing, Angus Wallace; Brown, Alison J.
In: International Journal of Nonprofit and Voluntary Sector Marketing, Vol. 2, No. 4, 10.1997, p. 342-352.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Laing, AW & Brown, AJ 1997, 'Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services', International Journal of Nonprofit and Voluntary Sector Marketing, vol. 2, no. 4, pp. 342-352. https://doi.org/10.1002/nvsm.6090020407

APA

Laing, A. W., & Brown, A. J. (1997). Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services. International Journal of Nonprofit and Voluntary Sector Marketing, 2(4), 342-352. https://doi.org/10.1002/nvsm.6090020407

Vancouver

Laing AW, Brown AJ. Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services. International Journal of Nonprofit and Voluntary Sector Marketing. 1997 Oct;2(4):342-352. doi: 10.1002/nvsm.6090020407

Author

Laing, Angus Wallace ; Brown, Alison J. / Consumer behaviour and the purchasing of dental services : Influences on selection and evaluation of health care services. In: International Journal of Nonprofit and Voluntary Sector Marketing. 1997 ; Vol. 2, No. 4. pp. 342-352.

Bibtex

@article{e017976be69648298d1486225c7a16bf,
title = "Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services",
abstract = "This paper examines the process of interaction between consumers and providers of dental services in terms of the key selection and evaluation criteria employed by consumers. Focusing on the United Kingdom, it examines the impact of changes in both pricing and provision on the utilisation and evaluation of dental services. Based on a questionnaire survey of dental patients, in the context of the evolving body of literature concerned with consumer behaviour in respect of services, the paper attempts to improve the current understanding of the key factors shaping consumer choice in respect of professional services. Specifically, it argues that the highly complex nature of professional services impacts on patterns of consumer behaviour, resulting in the relationship between the individual service professional and the consumer being the focus of consumer evaluation. This in turn has significant implications for the effective marketing of such professional services.",
author = "Laing, {Angus Wallace} and Brown, {Alison J.}",
year = "1997",
month = oct,
doi = "10.1002/nvsm.6090020407",
language = "English",
volume = "2",
pages = "342--352",
journal = "International Journal of Nonprofit and Voluntary Sector Marketing",
issn = "1465-4520",
publisher = "John Wiley and Sons Ltd",
number = "4",

}

RIS

TY - JOUR

T1 - Consumer behaviour and the purchasing of dental services

T2 - Influences on selection and evaluation of health care services

AU - Laing, Angus Wallace

AU - Brown, Alison J.

PY - 1997/10

Y1 - 1997/10

N2 - This paper examines the process of interaction between consumers and providers of dental services in terms of the key selection and evaluation criteria employed by consumers. Focusing on the United Kingdom, it examines the impact of changes in both pricing and provision on the utilisation and evaluation of dental services. Based on a questionnaire survey of dental patients, in the context of the evolving body of literature concerned with consumer behaviour in respect of services, the paper attempts to improve the current understanding of the key factors shaping consumer choice in respect of professional services. Specifically, it argues that the highly complex nature of professional services impacts on patterns of consumer behaviour, resulting in the relationship between the individual service professional and the consumer being the focus of consumer evaluation. This in turn has significant implications for the effective marketing of such professional services.

AB - This paper examines the process of interaction between consumers and providers of dental services in terms of the key selection and evaluation criteria employed by consumers. Focusing on the United Kingdom, it examines the impact of changes in both pricing and provision on the utilisation and evaluation of dental services. Based on a questionnaire survey of dental patients, in the context of the evolving body of literature concerned with consumer behaviour in respect of services, the paper attempts to improve the current understanding of the key factors shaping consumer choice in respect of professional services. Specifically, it argues that the highly complex nature of professional services impacts on patterns of consumer behaviour, resulting in the relationship between the individual service professional and the consumer being the focus of consumer evaluation. This in turn has significant implications for the effective marketing of such professional services.

U2 - 10.1002/nvsm.6090020407

DO - 10.1002/nvsm.6090020407

M3 - Journal article

VL - 2

SP - 342

EP - 352

JO - International Journal of Nonprofit and Voluntary Sector Marketing

JF - International Journal of Nonprofit and Voluntary Sector Marketing

SN - 1465-4520

IS - 4

ER -