Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter (peer-reviewed) › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter (peer-reviewed) › peer-review
}
TY - CHAP
T1 - Critical Management Studies
AU - Loacker, Bernadette
PY - 2016
Y1 - 2016
M3 - Chapter (peer-reviewed)
SN - 9781452256726
SP - 102
EP - 106
BT - The SAGE Encyclopedia of Quality and the Service Economy
A2 - Dahlgaard-Park, Su Mi
PB - Sage
CY - London
ER -