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Enterprise Systems Adoption and Implementation in Chinese SMEs: Exploring relationships between user firms and technology providers through ANT

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Publication date18/08/2018
Host publicationAMCIS 2018 Proceedings: Twenty-fourth Americas Conference on Information Systems, New Orleans
PublisherAssociation for Information Systems
Number of pages10
ISBN (Print)9780996683166
<mark>Original language</mark>English
Event24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018 - New Orleans, United States
Duration: 16/08/201818/08/2018

Conference

Conference24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
Country/TerritoryUnited States
CityNew Orleans
Period16/08/1818/08/18

Publication series

NameAmericas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018

Conference

Conference24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
Country/TerritoryUnited States
CityNew Orleans
Period16/08/1818/08/18

Abstract

Enterprise systems (ES) are a priority in China. The main literature on ES is dominated by survey-based research on large Western firms, which typically focus on the user firm only and on the before-and-after effects of implementation. Analyses using critical success factors and technology adoption theories feature widely. China-based research on ES although growing is relatively limited and is significantly influenced by Western-based approaches. In contrast, this research examines ES adoption and implementation in Chinese SMEs from a continuous, process perspective using four case studies. It argues that ES adoption and implementation is a complex process that involves multiple stakeholders, and exploring the interplay among them explains why and how an ES is adopted and implemented. Actor-network theory (ANT) informs the main analysis. Importantly, the unit of analysis (UOA) is the user-SME and the technology provider combined. The findings challenge the dominant user-centred adoption theories and the importance of the technology provider in the sociotechnical role.