Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Fundamental challenges in designing a collaborative travel app
AU - Dickinson, Janet E.
AU - Cherrett, Tom
AU - Hibbert, Julia F.
AU - Winstanley, Christopher
AU - Shingleton, Duncan
AU - Davies, Nigel Andrew Justin
AU - Norgate, Sarah
AU - Speed, Chris
PY - 2015/11
Y1 - 2015/11
N2 - The growing capabilities of smartphones have opened up new opportunities for travel coordination and transport is a fertile area for app development. One stream of development is apps that enable collaborative travel, either in the form of lift sharing or collaborative shopping, but despite growing interest from governmental agencies, there is little evidence of the efficacy of such apps. Based on trials of purpose built travel collaboration apps, deployed in tourism, urban and rural residential communities, and logistics, this paper analyses the fundamental challenges facing users adopting such travel apps. The findings suggest that transport practitioners, policy makers and app developers need to better understand the challenges associated with attracting users, the use of incentives and the types of communities most appropriate to implement collaborative travel concepts using such approaches. Also, how the users’ sense of time pressure and the issues around reciprocal exchange can impact on their long-term success and wider adoption.
AB - The growing capabilities of smartphones have opened up new opportunities for travel coordination and transport is a fertile area for app development. One stream of development is apps that enable collaborative travel, either in the form of lift sharing or collaborative shopping, but despite growing interest from governmental agencies, there is little evidence of the efficacy of such apps. Based on trials of purpose built travel collaboration apps, deployed in tourism, urban and rural residential communities, and logistics, this paper analyses the fundamental challenges facing users adopting such travel apps. The findings suggest that transport practitioners, policy makers and app developers need to better understand the challenges associated with attracting users, the use of incentives and the types of communities most appropriate to implement collaborative travel concepts using such approaches. Also, how the users’ sense of time pressure and the issues around reciprocal exchange can impact on their long-term success and wider adoption.
KW - Collaborative travel
KW - Smartphone app
KW - Lift share
KW - Reciprocal travel
U2 - 10.1016/j.tranpol.2015.06.013
DO - 10.1016/j.tranpol.2015.06.013
M3 - Journal article
VL - 44
SP - 28
EP - 36
JO - Transport Policy
JF - Transport Policy
SN - 0967-070X
ER -