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How technology shapes identity-based consumer behavior

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

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Publication date1/01/2019
Host publicationHandbook of Research on Identity Theory in Marketing
EditorsAmericus Reed, Mark Forehand
Place of PublicationCheltenham
PublisherEdward Elgar Publishing Ltd.
Pages240-254
Number of pages15
ISBN (electronic)9781788117739
ISBN (print)9781788117722, 9781800889491
<mark>Original language</mark>English

Abstract

The authors discuss how technology helps and hinders identity-based consumption, paying special attention to the impact of technology on self-verification. They explore five technological domains: Internet, dematerialization, automation, artificial intelligence and human enhancement. On the one hand, technology expands the range of options that individuals have for holding on to identities and for positive self-verification. On the other hand, technological progress, together with great and obvious advantages, also presents challenges for consumers. The authors discuss both sides of the coin and suggest questions for future research.