Final published version
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
Publication date | 1/01/2019 |
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Host publication | Handbook of Research on Identity Theory in Marketing |
Editors | Americus Reed, Mark Forehand |
Place of Publication | Cheltenham |
Publisher | Edward Elgar Publishing Ltd. |
Pages | 240-254 |
Number of pages | 15 |
ISBN (electronic) | 9781788117739 |
ISBN (print) | 9781788117722, 9781800889491 |
<mark>Original language</mark> | English |
The authors discuss how technology helps and hinders identity-based consumption, paying special attention to the impact of technology on self-verification. They explore five technological domains: Internet, dematerialization, automation, artificial intelligence and human enhancement. On the one hand, technology expands the range of options that individuals have for holding on to identities and for positive self-verification. On the other hand, technological progress, together with great and obvious advantages, also presents challenges for consumers. The authors discuss both sides of the coin and suggest questions for future research.