Home > Research > Publications & Outputs > Identifying the Design Inhibitors of In-store S...

Research

Associated organisational units

Electronic data

  • icis21a_sub2544_cam_i9

    Accepted author manuscript, 328 KB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

Links

View graph of relations

Identifying the Design Inhibitors of In-store Shopping Apps

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Published

Standard

Identifying the Design Inhibitors of In-store Shopping Apps. / Nthubu, Boineelo R; Fayoumi, Amjad; Dalcher, Darren.
Forty-Second International Conference on Information Systems (ICIS'21). AIS Electronic Library, 2021.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Nthubu, BR, Fayoumi, A & Dalcher, D 2021, Identifying the Design Inhibitors of In-store Shopping Apps. in Forty-Second International Conference on Information Systems (ICIS'21). AIS Electronic Library. <https://aisel.aisnet.org/icis2021/user_behaivors/user_behaivors/25>

APA

Nthubu, B. R., Fayoumi, A., & Dalcher, D. (2021). Identifying the Design Inhibitors of In-store Shopping Apps. In Forty-Second International Conference on Information Systems (ICIS'21) AIS Electronic Library. https://aisel.aisnet.org/icis2021/user_behaivors/user_behaivors/25

Vancouver

Nthubu BR, Fayoumi A, Dalcher D. Identifying the Design Inhibitors of In-store Shopping Apps. In Forty-Second International Conference on Information Systems (ICIS'21). AIS Electronic Library. 2021 Epub 2021 Oct 25.

Author

Nthubu, Boineelo R ; Fayoumi, Amjad ; Dalcher, Darren. / Identifying the Design Inhibitors of In-store Shopping Apps. Forty-Second International Conference on Information Systems (ICIS'21). AIS Electronic Library, 2021.

Bibtex

@inproceedings{137f7d3b50054d24b5e5077cf0cbfa32,
title = "Identifying the Design Inhibitors of In-store Shopping Apps",
abstract = "In-store mobile shopping apps can reduce queues in supermarkets and improve the consumer's shopping experience, yet their usage rates remain low. Despite the advances in mobile commerce literature, only scant research discusses the design inhibitors of in-store mobile shopping apps. This paper uses the Theory of Technology Usage Inhibitors to investigate inhibitors in designing in-store mobile shopping apps. We adopt a topic modelling approach to analyse 1800 Apple store reviews to identify the most significant inhibitors in a UK supermarket in-store mobile shopping app. Our findings identify redundancy, malfunctioning, overcharging, fiddliness, poor support, difficulty registering and objecting benefits as the critical design inhibitors. Our study expands the theory of technology usage inhibitors (Cenfetelli 2004) in the context of in-store shopping apps by identifying and conceptualising design-based inhibitors that discourage use. This paper contributes important design insights and recommendations to support app designers and retailers in effectively designing in-store shopping apps.",
author = "Nthubu, {Boineelo R} and Amjad Fayoumi and Darren Dalcher",
year = "2021",
month = dec,
day = "12",
language = "English",
booktitle = "Forty-Second International Conference on Information Systems (ICIS'21)",
publisher = "AIS Electronic Library",

}

RIS

TY - GEN

T1 - Identifying the Design Inhibitors of In-store Shopping Apps

AU - Nthubu, Boineelo R

AU - Fayoumi, Amjad

AU - Dalcher, Darren

PY - 2021/12/12

Y1 - 2021/12/12

N2 - In-store mobile shopping apps can reduce queues in supermarkets and improve the consumer's shopping experience, yet their usage rates remain low. Despite the advances in mobile commerce literature, only scant research discusses the design inhibitors of in-store mobile shopping apps. This paper uses the Theory of Technology Usage Inhibitors to investigate inhibitors in designing in-store mobile shopping apps. We adopt a topic modelling approach to analyse 1800 Apple store reviews to identify the most significant inhibitors in a UK supermarket in-store mobile shopping app. Our findings identify redundancy, malfunctioning, overcharging, fiddliness, poor support, difficulty registering and objecting benefits as the critical design inhibitors. Our study expands the theory of technology usage inhibitors (Cenfetelli 2004) in the context of in-store shopping apps by identifying and conceptualising design-based inhibitors that discourage use. This paper contributes important design insights and recommendations to support app designers and retailers in effectively designing in-store shopping apps.

AB - In-store mobile shopping apps can reduce queues in supermarkets and improve the consumer's shopping experience, yet their usage rates remain low. Despite the advances in mobile commerce literature, only scant research discusses the design inhibitors of in-store mobile shopping apps. This paper uses the Theory of Technology Usage Inhibitors to investigate inhibitors in designing in-store mobile shopping apps. We adopt a topic modelling approach to analyse 1800 Apple store reviews to identify the most significant inhibitors in a UK supermarket in-store mobile shopping app. Our findings identify redundancy, malfunctioning, overcharging, fiddliness, poor support, difficulty registering and objecting benefits as the critical design inhibitors. Our study expands the theory of technology usage inhibitors (Cenfetelli 2004) in the context of in-store shopping apps by identifying and conceptualising design-based inhibitors that discourage use. This paper contributes important design insights and recommendations to support app designers and retailers in effectively designing in-store shopping apps.

M3 - Conference contribution/Paper

BT - Forty-Second International Conference on Information Systems (ICIS'21)

PB - AIS Electronic Library

ER -