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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Implementing Process Improvement Initiative
T2 - The Role of Visualisation and Standardisation Methods
AU - Abubakre, Mumin
AU - Fayoumi, Amjad
AU - Eleburuike, Ismail
N1 - This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
PY - 2021/5/17
Y1 - 2021/5/17
N2 - Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance. Design and methodology: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data. Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on a PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method. Research limitations: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.Originality: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.
AB - Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance. Design and methodology: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data. Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on a PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method. Research limitations: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.Originality: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.
KW - Business process management
KW - Process improvement initiative
KW - Business process model
KW - Visualisation
KW - Standardisation
KW - Organisational performance
U2 - 10.1108/BPMJ-10-2020-0474
DO - 10.1108/BPMJ-10-2020-0474
M3 - Journal article
VL - 27
SP - 965
EP - 986
JO - Business Process Management Journal
JF - Business Process Management Journal
SN - 1463-7154
IS - 3
ER -