Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Implementing smartphone enabled collaborative travel
T2 - routes to success in the tourism domain
AU - Dickinson, Janet E.
AU - Hibbert, Julia F.
AU - Filimonau, Viachaslau
AU - Cherrett, Tom
AU - Davies, Nigel Andrew Justin
AU - Norgate, Sarah
AU - Speed, Chris
AU - Winstanley, Christopher
PY - 2017/2
Y1 - 2017/2
N2 - Smartphone technology can help identify current and anticipate future patterns of behaviour and, with its social networking capabilities, allow users to imagine and organise collaborative travel opportunities, such as lift share. This has led to the development of collaborative apps designed to enable activities like lift sharing. Such apps require new norms of behaviour to establish a user base and research has yet to address the socio-cultural barriers to both the use of this technology to organise travel and the sharing of personal space that collaborative travel entails. This paper reports the findings of a study which designed, built and tested a collaborative travel app in the tourism domain. Data derived from exploratory interviews, post-trial interviews and a questionnaire reveal that user age and extent of mobile engagement play a less significant role than expected, while other aspects of the social exchange, notably social tie strength, trust and obligations play a more marked role. A conceptual framework and discussion of strategies to address these barriers provides insight into appropriate contexts and routes for implementation of collaborative travel apps.
AB - Smartphone technology can help identify current and anticipate future patterns of behaviour and, with its social networking capabilities, allow users to imagine and organise collaborative travel opportunities, such as lift share. This has led to the development of collaborative apps designed to enable activities like lift sharing. Such apps require new norms of behaviour to establish a user base and research has yet to address the socio-cultural barriers to both the use of this technology to organise travel and the sharing of personal space that collaborative travel entails. This paper reports the findings of a study which designed, built and tested a collaborative travel app in the tourism domain. Data derived from exploratory interviews, post-trial interviews and a questionnaire reveal that user age and extent of mobile engagement play a less significant role than expected, while other aspects of the social exchange, notably social tie strength, trust and obligations play a more marked role. A conceptual framework and discussion of strategies to address these barriers provides insight into appropriate contexts and routes for implementation of collaborative travel apps.
KW - Collaborative travel
KW - Lift share
KW - Sharing economy
KW - Reciprocity
KW - Community
KW - Social ties
U2 - 10.1016/j.jtrangeo.2017.01.011
DO - 10.1016/j.jtrangeo.2017.01.011
M3 - Journal article
VL - 59
SP - 100
EP - 110
JO - Journal of Transport Geography
JF - Journal of Transport Geography
SN - 0966-6923
ER -