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Improving internal service quality: the usefulness of an external quality model

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Publication date1997
Host publicationAmerican Marketing Association Special Conference (Dublin) - 1997
Place of PublicationN/A
Publisherunknown
Pages155-171
Number of pages17
<mark>Original language</mark>English