Improving internal service quality: the usefulness of an external quality model

Lancaster University

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Published

Standard

Improving internal service quality: the usefulness of an external quality model. / Long, G.
American Marketing Association Special Conference (Dublin) - 1997. N/A: unknown, 1997. p. 155-171.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Long, G 1997, Improving internal service quality: the usefulness of an external quality model. in American Marketing Association Special Conference (Dublin) - 1997. unknown, N/A, pp. 155-171.

APA

Long, G. (1997). Improving internal service quality: the usefulness of an external quality model. In American Marketing Association Special Conference (Dublin) - 1997 (pp. 155-171). unknown.

Vancouver

Long G. Improving internal service quality: the usefulness of an external quality model. In American Marketing Association Special Conference (Dublin) - 1997. N/A: unknown. 1997. p. 155-171

Author

Long, G. / Improving internal service quality: the usefulness of an external quality model. American Marketing Association Special Conference (Dublin) - 1997. N/A : unknown, 1997. pp. 155-171

Bibtex

@inproceedings{7280f515efac4c2b8c2fbd9112ae5ee2,

title = "Improving internal service quality: the usefulness of an external quality model",

author = "G Long",

year = "1997",

language = "English",

pages = "155--171",

booktitle = "American Marketing Association Special Conference (Dublin) - 1997",

publisher = "unknown",

}

RIS

TY - GEN

T1 - Improving internal service quality: the usefulness of an external quality model

AU - Long, G

PY - 1997

Y1 - 1997

M3 - Conference contribution/Paper

SP - 155

EP - 171

BT - American Marketing Association Special Conference (Dublin) - 1997

PB - unknown

CY - N/A

ER -

Research