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Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas

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Publication date2017
Host publicationOperations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016
EditorsAndreas Fink, Armin Fügenschuh, Martin Josef Geiger
Place of PublicationCham
Number of pages6
ISBN (Electronic)9783319557021
ISBN (Print)9783319557014
<mark>Original language</mark>English


The ongoing boom in e-commerce increases the importance of profitable and customer-oriented delivery services. Particularly in metropolitan areas, the high population density offers great potential for e-commerce, while uncertain demand and traffic conditions increase planning uncertainty. This contribution focuses on e-commerce delivery fulfillment (e-fulfillment) for attended last-mile delivery services in metropolitan areas. As the customer needs to be present for deliveries of groceries, for example, a service time window has to be agreed upon already when a customer’s order is accepted. We consider service time windows as a scarce resource and as the critical interface between order capture and order delivery. To optimally utilize this scarce resource, we propose combining concepts of revenue management and vehicle routing to extend tactical and operational planning for e-fulfillment. We define the research problem and provide a perspective on integrated planning for attended deliveries. Furthermore, we present the design of a virtual laboratory to support benchmarking in e-fulfillment research. To ensure realistic experimental settings, we plan to incorporate real-world data provided by a major e-grocery in Germany.