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Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

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Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas. / Köhler, Charlotte; Lang, Magdalena A.K.; Cleophas, Catherine; Ehmke, Jan Fabian.

Operations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016. ed. / Andreas Fink; Armin Fügenschuh; Martin Josef Geiger. Cham : Springer, 2017. p. 435-440.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Harvard

Köhler, C, Lang, MAK, Cleophas, C & Ehmke, JF 2017, Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas. in A Fink, A Fügenschuh & MJ Geiger (eds), Operations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016. Springer, Cham, pp. 435-440. https://doi.org/10.1007/978-3-319-55702-1_58

APA

Köhler, C., Lang, M. A. K., Cleophas, C., & Ehmke, J. F. (2017). Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas. In A. Fink, A. Fügenschuh, & M. J. Geiger (Eds.), Operations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016 (pp. 435-440). Springer. https://doi.org/10.1007/978-3-319-55702-1_58

Vancouver

Köhler C, Lang MAK, Cleophas C, Ehmke JF. Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas. In Fink A, Fügenschuh A, Geiger MJ, editors, Operations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016. Cham: Springer. 2017. p. 435-440 https://doi.org/10.1007/978-3-319-55702-1_58

Author

Köhler, Charlotte ; Lang, Magdalena A.K. ; Cleophas, Catherine ; Ehmke, Jan Fabian. / Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas. Operations Research Proceedings 2016: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, August 30 - September 2, 2016. editor / Andreas Fink ; Armin Fügenschuh ; Martin Josef Geiger. Cham : Springer, 2017. pp. 435-440

Bibtex

@inproceedings{d8cc564cfad6442ab762deb9498f8e38,
title = "Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas",
abstract = "The ongoing boom in e-commerce increases the importance of profitable and customer-oriented delivery services. Particularly in metropolitan areas, the high population density offers great potential for e-commerce, while uncertain demand and traffic conditions increase planning uncertainty. This contribution focuses on e-commerce delivery fulfillment (e-fulfillment) for attended last-mile delivery services in metropolitan areas. As the customer needs to be present for deliveries of groceries, for example, a service time window has to be agreed upon already when a customer{\textquoteright}s order is accepted. We consider service time windows as a scarce resource and as the critical interface between order capture and order delivery. To optimally utilize this scarce resource, we propose combining concepts of revenue management and vehicle routing to extend tactical and operational planning for e-fulfillment. We define the research problem and provide a perspective on integrated planning for attended deliveries. Furthermore, we present the design of a virtual laboratory to support benchmarking in e-fulfillment research. To ensure realistic experimental settings, we plan to incorporate real-world data provided by a major e-grocery in Germany.",
author = "Charlotte K{\"o}hler and Lang, {Magdalena A.K.} and Catherine Cleophas and Ehmke, {Jan Fabian}",
year = "2017",
doi = "10.1007/978-3-319-55702-1_58",
language = "English",
isbn = "9783319557014",
pages = "435--440",
editor = "Andreas Fink and Armin F{\"u}genschuh and Geiger, {Martin Josef}",
booktitle = "Operations Research Proceedings 2016",
publisher = "Springer",

}

RIS

TY - GEN

T1 - Integrated Planning of Order Capture and Delivery for Attended Deliveries in Metropolitan Areas

AU - Köhler, Charlotte

AU - Lang, Magdalena A.K.

AU - Cleophas, Catherine

AU - Ehmke, Jan Fabian

PY - 2017

Y1 - 2017

N2 - The ongoing boom in e-commerce increases the importance of profitable and customer-oriented delivery services. Particularly in metropolitan areas, the high population density offers great potential for e-commerce, while uncertain demand and traffic conditions increase planning uncertainty. This contribution focuses on e-commerce delivery fulfillment (e-fulfillment) for attended last-mile delivery services in metropolitan areas. As the customer needs to be present for deliveries of groceries, for example, a service time window has to be agreed upon already when a customer’s order is accepted. We consider service time windows as a scarce resource and as the critical interface between order capture and order delivery. To optimally utilize this scarce resource, we propose combining concepts of revenue management and vehicle routing to extend tactical and operational planning for e-fulfillment. We define the research problem and provide a perspective on integrated planning for attended deliveries. Furthermore, we present the design of a virtual laboratory to support benchmarking in e-fulfillment research. To ensure realistic experimental settings, we plan to incorporate real-world data provided by a major e-grocery in Germany.

AB - The ongoing boom in e-commerce increases the importance of profitable and customer-oriented delivery services. Particularly in metropolitan areas, the high population density offers great potential for e-commerce, while uncertain demand and traffic conditions increase planning uncertainty. This contribution focuses on e-commerce delivery fulfillment (e-fulfillment) for attended last-mile delivery services in metropolitan areas. As the customer needs to be present for deliveries of groceries, for example, a service time window has to be agreed upon already when a customer’s order is accepted. We consider service time windows as a scarce resource and as the critical interface between order capture and order delivery. To optimally utilize this scarce resource, we propose combining concepts of revenue management and vehicle routing to extend tactical and operational planning for e-fulfillment. We define the research problem and provide a perspective on integrated planning for attended deliveries. Furthermore, we present the design of a virtual laboratory to support benchmarking in e-fulfillment research. To ensure realistic experimental settings, we plan to incorporate real-world data provided by a major e-grocery in Germany.

U2 - 10.1007/978-3-319-55702-1_58

DO - 10.1007/978-3-319-55702-1_58

M3 - Conference contribution/Paper

SN - 9783319557014

SP - 435

EP - 440

BT - Operations Research Proceedings 2016

A2 - Fink, Andreas

A2 - Fügenschuh, Armin

A2 - Geiger, Martin Josef

PB - Springer

CY - Cham

ER -