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  • involving customers in innovation

    Rights statement: This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

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Involving customers in innovation: knowledgability and agency as process variables

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

Involving customers in innovation: knowledgability and agency as process variables. / Peters, Linda ; Pressey, Andrew ; Gilchrist, Alan John Patterson et al.
In: Journal of Business and Industrial Marketing, Vol. 33, No. 2, 0083, 05.03.2018, p. 164-173.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Peters, L, Pressey, A, Gilchrist, AJP & Johnson , W 2018, 'Involving customers in innovation: knowledgability and agency as process variables', Journal of Business and Industrial Marketing, vol. 33, no. 2, 0083, pp. 164-173. https://doi.org/10.1108/JBIM-04-2016-0083

APA

Peters, L., Pressey, A., Gilchrist, A. J. P., & Johnson , W. (2018). Involving customers in innovation: knowledgability and agency as process variables. Journal of Business and Industrial Marketing, 33(2), 164-173. Article 0083. https://doi.org/10.1108/JBIM-04-2016-0083

Vancouver

Peters L, Pressey A, Gilchrist AJP, Johnson W. Involving customers in innovation: knowledgability and agency as process variables. Journal of Business and Industrial Marketing. 2018 Mar 5;33(2):164-173. 0083. Epub 2018 Jan 10. doi: 10.1108/JBIM-04-2016-0083

Author

Peters, Linda ; Pressey, Andrew ; Gilchrist, Alan John Patterson et al. / Involving customers in innovation : knowledgability and agency as process variables. In: Journal of Business and Industrial Marketing. 2018 ; Vol. 33, No. 2. pp. 164-173.

Bibtex

@article{85b1e195b4854e42b4290f2645a49c1a,
title = "Involving customers in innovation: knowledgability and agency as process variables",
abstract = "Recent research places an increased emphasis on the inclusion of the customer in value creation, learning and innovation processes; yet, there remains a gap in the understanding of just how such customer involvement may work. This paper aims to address this gap by examining two aspects of customer involvement – their knowledgeability and their agency. In addition, three boundaries (semantic, syntactic and pragmatic) across which relationship development occurs and which may facilitate and/or inhibit value co-creation, collaborative learning and innovation processes have been explored.",
keywords = "innovation, co-creation, agency, knowledgeability ",
author = "Linda Peters and Andrew Pressey and Gilchrist, {Alan John Patterson} and Wesley Johnson",
note = "This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.",
year = "2018",
month = mar,
day = "5",
doi = "10.1108/JBIM-04-2016-0083",
language = "English",
volume = "33",
pages = "164--173",
journal = "Journal of Business and Industrial Marketing",
issn = "0885-8624",
publisher = "Emerald",
number = "2",

}

RIS

TY - JOUR

T1 - Involving customers in innovation

T2 - knowledgability and agency as process variables

AU - Peters, Linda

AU - Pressey, Andrew

AU - Gilchrist, Alan John Patterson

AU - Johnson , Wesley

N1 - This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

PY - 2018/3/5

Y1 - 2018/3/5

N2 - Recent research places an increased emphasis on the inclusion of the customer in value creation, learning and innovation processes; yet, there remains a gap in the understanding of just how such customer involvement may work. This paper aims to address this gap by examining two aspects of customer involvement – their knowledgeability and their agency. In addition, three boundaries (semantic, syntactic and pragmatic) across which relationship development occurs and which may facilitate and/or inhibit value co-creation, collaborative learning and innovation processes have been explored.

AB - Recent research places an increased emphasis on the inclusion of the customer in value creation, learning and innovation processes; yet, there remains a gap in the understanding of just how such customer involvement may work. This paper aims to address this gap by examining two aspects of customer involvement – their knowledgeability and their agency. In addition, three boundaries (semantic, syntactic and pragmatic) across which relationship development occurs and which may facilitate and/or inhibit value co-creation, collaborative learning and innovation processes have been explored.

KW - innovation

KW - co-creation

KW - agency

KW - knowledgeability

U2 - 10.1108/JBIM-04-2016-0083

DO - 10.1108/JBIM-04-2016-0083

M3 - Journal article

VL - 33

SP - 164

EP - 173

JO - Journal of Business and Industrial Marketing

JF - Journal of Business and Industrial Marketing

SN - 0885-8624

IS - 2

M1 - 0083

ER -