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Learning by design: How engagement practitioners use tools to stretch the creative potential of their citizen participation practice

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Learning by design: How engagement practitioners use tools to stretch the creative potential of their citizen participation practice. / Alter, Hayley; Whitham, Roger; Cooper, Rachel et al.
In: The Design Journal, Vol. 22, No. SUP1, 31.05.2019, p. 1387-1397.

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@article{45719a1e5b4641bca08751543b379e12,
title = "Learning by design: How engagement practitioners use tools to stretch the creative potential of their citizen participation practice",
abstract = "Engagement practitioners (EP) work in diverse settings for UK public serviceproviders in the UK to increase citizen participation in decision-making for thoseservices. They use participation tools, including pro-formas and worksheets to aid participatory activities. We identify a tension between participation tool literature advocating for design of tools to disseminate participation methods to EPs, and tooluse literature demonstrating how tools can be modified in use. We ask how are participation tools used by EPs? What roles do instruction and flexibility of use play? How can EPs develop their participation practice through tool-use; and, how can those insights inform future tool design? In answer, findings and insights are presented from interviews with fifteen UK-based EPs conducted between October 2017 and May 2018. Three recommendations are made for the design of participation tools. This research has implications for social designers working in areas including participatory design, co-design or service design contexts.",
author = "Hayley Alter and Roger Whitham and Rachel Cooper and Frank Dawes",
year = "2019",
month = may,
day = "31",
doi = "10.1080/14606925.2019.1594964",
language = "English",
volume = "22",
pages = "1387--1397",
journal = "The Design Journal",
issn = "1460-6925",
publisher = "ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD",
number = "SUP1",

}

RIS

TY - JOUR

T1 - Learning by design

T2 - How engagement practitioners use tools to stretch the creative potential of their citizen participation practice

AU - Alter, Hayley

AU - Whitham, Roger

AU - Cooper, Rachel

AU - Dawes, Frank

PY - 2019/5/31

Y1 - 2019/5/31

N2 - Engagement practitioners (EP) work in diverse settings for UK public serviceproviders in the UK to increase citizen participation in decision-making for thoseservices. They use participation tools, including pro-formas and worksheets to aid participatory activities. We identify a tension between participation tool literature advocating for design of tools to disseminate participation methods to EPs, and tooluse literature demonstrating how tools can be modified in use. We ask how are participation tools used by EPs? What roles do instruction and flexibility of use play? How can EPs develop their participation practice through tool-use; and, how can those insights inform future tool design? In answer, findings and insights are presented from interviews with fifteen UK-based EPs conducted between October 2017 and May 2018. Three recommendations are made for the design of participation tools. This research has implications for social designers working in areas including participatory design, co-design or service design contexts.

AB - Engagement practitioners (EP) work in diverse settings for UK public serviceproviders in the UK to increase citizen participation in decision-making for thoseservices. They use participation tools, including pro-formas and worksheets to aid participatory activities. We identify a tension between participation tool literature advocating for design of tools to disseminate participation methods to EPs, and tooluse literature demonstrating how tools can be modified in use. We ask how are participation tools used by EPs? What roles do instruction and flexibility of use play? How can EPs develop their participation practice through tool-use; and, how can those insights inform future tool design? In answer, findings and insights are presented from interviews with fifteen UK-based EPs conducted between October 2017 and May 2018. Three recommendations are made for the design of participation tools. This research has implications for social designers working in areas including participatory design, co-design or service design contexts.

U2 - 10.1080/14606925.2019.1594964

DO - 10.1080/14606925.2019.1594964

M3 - Journal article

VL - 22

SP - 1387

EP - 1397

JO - The Design Journal

JF - The Design Journal

SN - 1460-6925

IS - SUP1

ER -