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Making out and making do: how employees resist and make organizational change work through consent in a UK bank

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Making out and making do: how employees resist and make organizational change work through consent in a UK bank. / McCabe, Darren.
In: New Technology, Work and Employment, Vol. 29, No. 1, 03.2014, p. 57-71.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

McCabe, D 2014, 'Making out and making do: how employees resist and make organizational change work through consent in a UK bank', New Technology, Work and Employment, vol. 29, no. 1, pp. 57-71. https://doi.org/10.1111/ntwe.12023

APA

McCabe, D. (2014). Making out and making do: how employees resist and make organizational change work through consent in a UK bank. New Technology, Work and Employment, 29(1), 57-71. https://doi.org/10.1111/ntwe.12023

Vancouver

McCabe D. Making out and making do: how employees resist and make organizational change work through consent in a UK bank. New Technology, Work and Employment. 2014 Mar;29(1):57-71. doi: 10.1111/ntwe.12023

Author

McCabe, Darren. / Making out and making do : how employees resist and make organizational change work through consent in a UK bank. In: New Technology, Work and Employment. 2014 ; Vol. 29, No. 1. pp. 57-71.

Bibtex

@article{78634fd3d1bf4e37b90fc0de0d679ca7,
title = "Making out and making do: how employees resist and make organizational change work through consent in a UK bank",
abstract = "This article draws on fieldwork conducted in the back-office of a major retail UK bank and explores how, when introducing change, management drew on contradictory normative and rational discourses. Its primary concern is to explore how, in this context, employees engaged in contradictory acts that combined elements of both resistance ({\textquoteleft}making out{\textquoteright}) and consent ({\textquoteleft}making do{\textquoteright}) that are difficult to disentangle. It is argued that although both are moves within the game, they can be distinguished from each other because the former works against the grain of corporate intentions, whereas the latter works with them.",
keywords = "consent, power , resistance , normative , subjectivity , qualitative",
author = "Darren McCabe",
year = "2014",
month = mar,
doi = "10.1111/ntwe.12023",
language = "English",
volume = "29",
pages = "57--71",
journal = "New Technology, Work and Employment",
issn = "0268-1072",
publisher = "Wiley-Blackwell",
number = "1",

}

RIS

TY - JOUR

T1 - Making out and making do

T2 - how employees resist and make organizational change work through consent in a UK bank

AU - McCabe, Darren

PY - 2014/3

Y1 - 2014/3

N2 - This article draws on fieldwork conducted in the back-office of a major retail UK bank and explores how, when introducing change, management drew on contradictory normative and rational discourses. Its primary concern is to explore how, in this context, employees engaged in contradictory acts that combined elements of both resistance (‘making out’) and consent (‘making do’) that are difficult to disentangle. It is argued that although both are moves within the game, they can be distinguished from each other because the former works against the grain of corporate intentions, whereas the latter works with them.

AB - This article draws on fieldwork conducted in the back-office of a major retail UK bank and explores how, when introducing change, management drew on contradictory normative and rational discourses. Its primary concern is to explore how, in this context, employees engaged in contradictory acts that combined elements of both resistance (‘making out’) and consent (‘making do’) that are difficult to disentangle. It is argued that although both are moves within the game, they can be distinguished from each other because the former works against the grain of corporate intentions, whereas the latter works with them.

KW - consent

KW - power

KW - resistance

KW - normative

KW - subjectivity

KW - qualitative

U2 - 10.1111/ntwe.12023

DO - 10.1111/ntwe.12023

M3 - Journal article

VL - 29

SP - 57

EP - 71

JO - New Technology, Work and Employment

JF - New Technology, Work and Employment

SN - 0268-1072

IS - 1

ER -