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More than a snapshot: dynamic value-in-use emergence in e-services

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published
Article number4
<mark>Journal publication date</mark>12/2022
<mark>Journal</mark>Electronic Markets
Issue number4
Volume32
Number of pages19
Pages (from-to)2471-2489
Publication StatusPublished
Early online date7/12/21
<mark>Original language</mark>English

Abstract

Supporting consumers’ value-in-use (ViU) emergence throughout a usage process has become increasingly challenging as, in today’s environment, usage has shifted from discrete events to continuous e-service interactions. Although researchers acknowledge that ViU is dynamic and evolves over time, most studies treat it as a static concept. Using the empirical context of language learning applications, the authors adopt a dynamic perspective on e-service ViU and extend it with regulatory mode theory using a qualitative approach. By applying the underlying functions of self-regulation: locomotion and assessment, the authors investigate how ViU emerges throughout a usage process and establish an eight-stage ViU emergence process, ranging from initial trigger to termination. By examining a consumer’s usage, assessments, and movements, practitioners can pinpoint a consumer’s location in the ViU emergence process and take appropriate measures to further promote ViU emergence in e-services.